Technical Delivery Lead

Benefits:

• Incentive Pay
• Retirement
• Holiday Pay
• 401(k)
• Health insurance
• Paid time off

Technical Delivery Lead  

Access Control | Hospitality & Multifamily  

Voyager Access, Inc. 

Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. 

We are seeking a highly accountable Technical Delivery Lead to support: 

• complex project delivery,
  
  
• escalated troubleshooting,
  
  
• technical delivery quality,
  
  
• and continuous improvement across our operations.
  
  

The ideal candidate is a reliable technical operator who combines: 

• strong troubleshooting ability,
  
  
• disciplined follow-through,
  
  
• proactive communication,
  
  
• and customer-focused delivery execution.
  
  

 

Responsibilities  

Technical Leadership & Delivery Execution  

• Lead troubleshooting and resolution of escalated technical issues
  
  
• Support complex installations and occupied-property deployments
  
  
• Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
  
  
• Serve as the company’s primary technical escalation resource
  
  
• Help ensure projects meet Voyager Access technical delivery standards and customer expectations
  
  

Technical Ownership & Follow-Through  

• Maintain ownership of open technical issues until fully resolved and communicated
  
  
• Track punch-list items, escalations, risks, and unresolved issues proactively
  
  
• Communicate status updates clearly and professionally
  
  
• Maintain organized technical notes, delivery documentation, and issue tracking
  
  
• Surface risks early rather than allowing issues to escalate silently
  
  

Delivery Quality, Documentation & Continuous Improvement  

• Support technical QA and vendor onboarding
  
  
• Build and improve technical standards, documentation, and troubleshooting resources
  
  
• Identify recurring technical failures, delivery gaps, and process inefficiencies
  
  
• Recommend improvements that strengthen delivery quality and scalability
  
  
• Research and test new products, integrations, and software releases
  
  

Qualifications Experience 8–15 years in: 

• access control,
  
  
• electronic security,
  
  
• low-voltage systems,
  
  
• hospitality technology,
  
  
• or related field-service environments
  
  

Including direct experience: 

• troubleshooting systems in the field,
  
  
• leading complex installations,
  
  
• and resolving escalated technical issues with customers, vendors, and manufacturers
  
  

Technical Capabilities Strong candidates will have high technical capability in both: 

• hardware systems,
  
  
• software/platform troubleshooting,
  
  
• and understanding how those systems interact together in real-world deployments.
  
  

Working Style  

• highly organized and self-directed
  
  
• strong written communicator
  
  
• disciplined with follow-through
  
  
• calm under pressure
  
  
• proactive rather than reactive
  
  
• customer-focused while maintaining standards and accountability
  
  

Location & Travel  

• Primarily remote 
  
  
• 25–40% travel expected 
  
  
• Preference for candidates in the Midwest, Northeast, or Mid-Atlantic
  
  

Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results

This is a remote position.