Business Account Manager

Business Account Manager

WOW! is currently hiring a Business Account Manager!

The Business Account Manager is responsible for managing and growing WOW's existing Small Business customer base. Small Business defined as: All accounts not identified as Strategic or Wholesale.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Base salary plus commission!
• We are currently offering a restricted stock grant of $5,000!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

Essential duties and responsibilities include but are not limited to those listed below:

• Responsible for renewing customer contracts to protect and grow existing revenue streams
• Responsible or assigned to work with indirect customers' accounts
• Initiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products
• Maintain customer satisfaction including Customer Account Bill Reviews, completing a Business Needs Analysis during the renewal process and provide necessary direction to the customer in escalated situations
• Work effectively with the other WOW! departments to identify why issues have occurred, and communicate our strategic and execution of the solution for the customer
• Manage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets
• Introduce new WOW! products and services to existing customer accounts
• Appropriate reporting and management of customer accounts as requested
• All other duties are assigned

What you'll be doing:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's degree (B.S.) in Business or related study from four-year College or University; or 3-5 years of related experience or equivalent combination of education and experience.

Experience/Skills Needed:

• 1-3 years of experience in account management or as a coordinator
• Ability to create relationships with internal and external customers
• Excellent verbal and written communication skills
• Must be able to present effectively in front of groups both technically and non-technically oriented
• Must be self-motivated and results-driven, as demonstrated by previous work experience
• Must possess the ability to analyze and solve problems arising through customer interaction
• Must possess ability to operate in a team environment

Computer Skills:

Microsoft M365

SalesForce.com

Billing Software Systems

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to communicate verbally and in writing with customers and other employees
• required to use hands to type, handle objects and paperwork
• required to use close vision and be able to focus
• regular travel to customer locations and WOW! offices will be required

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran