Dispatcher

Who we are:
Cooper’s Plumbing & Air is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving the Southwest Georgia, Tallahassee, and surrounding areas. 
We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy. The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

• Competitive salary - $36,000 to $40,000 annual salary plus monthly bonu s
• Medical, Dental & Vision 
• 401k match
• Paid Time Off & Paid Holidays 
• Christian based work environment

• Task-oriented with the ability to multitask in a busy environment
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Goal driven to meet daily performance commitments
• Willingness to constantly learn and grow
• Proficient in Microsoft Office
• HVAC knowledge is a plus, but not required.

• Dispatch HVAC Install teams
• Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
• Manage the dispatch board to keep field personnel on the move and generating revenue
• Help the field team by taking detailed notes for service calls and entering them into our system
• Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
• Answer customer questions
• Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer