Team Captain Endzone & Loyalty

Overview Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services as a Team Captain – Endzone & Loyalty. Deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Job Duties & Responsibilities Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs such as customer loyalty program participation, warranty sales, and private label credit card enrollment. Collaborate with the Store Manager (SM) and Assistant Store Manager (ASM) to develop 30‑60‑90 day plans supporting business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc., in accordance with established budgets and financial goals. Execute plans and adjust as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, front‑end and cash office functions, teammate supervision, etc. Communicate departmental goals and plans to direct reports on a daily/weekly basis and assign workload to maximize efficiencies. Monitor progress against plans, adjust store goals and pivot accordingly to ensure uninterrupted operations and athlete support while meeting payroll and financial goals. Devise effective schedules for direct reports and adjust as needed to meet athlete traffic demands and operational goals. Build and lead a strong, effective team that delivers positive athlete experiences. Take the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate numbers of direct reports in areas of oversight. Ensure teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Perform performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect. Adhere to and enforce established safety, loss prevention, standard operating procedures, and applicable laws/guidelines from external governing entities. Hold teammates who fail to meet expectations accountable. Qualifications High School Diploma or equivalent. 1‑3 years of experience. Previous retail or customer‑facing experience required. Previous people‑leadership experience preferred. Virtual Requirements Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check, which may include ID verification. If you have any questions or need accommodations, we’re here to help. Targeted Pay Range & Benefits Targeted Pay Range: $53,500.00 – $67,500.00. This is part of a competitive total rewards package that could include other components such as incentive, equity, and benefits. Individual pay is determined by experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay. DICK’S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. #J-18808-Ljbffr