Program Support

Program Support - Shared Services

Start your career, shift your path, or grow your impact with SAM

Who We Are
At Service Access & Management, Inc. (SAM) , we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Program Support Role
As a Program Support within our Shared Services team, you'll play a vital role in supporting organizational goals. This position is ideal for someone who is compassionate, adaptable, and thrives in fast-paced environments where collaboration matters.

Starting Rate: $16.50/hourly

Program Support Core Responsibilities

• Manages supplies
• Manages multi-line phone system
• Greets/screens/directs visitors
• Manages incoming/outgoing mail
• Enters/maintains data
• Handles maintenance request notifications
• Manages documents received
• Manages electronic filing
• Processes 3rd party requests

What You Bring

• High School Diploma
• One year experience in office setting
• Servant leader mindset
• A valid driver's license and reliable transportation

Who Thrives in This Role
We've found that people who are:

• Independent and resourceful
• Motivated by purpose and public service
• Adaptable, ethical and committed to child welfare

...tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

Employee Benefits
Team members in this role are eligible for SAM's comprehensive

Total Rewards benefits package, which includes:

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) + 11 paid holidays
• Employer matching 401k - up to 5%
• Recognition and wellness initiatives and rewards

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule
This position is based in Lackawanna County, PA. Work is in office.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM.


We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.