MEDICAL ASSISTANT

Medical Assistant

Salary Range $18.00 - $30.00 Hourly Position Type Full Time 30+ hours Job Shift Day Education Level High School Travel Percentage None Category Health Care

Position Title: Medical Assistant Department: Nursing Supervisor: Director of Nursing Hours per week: 40 hours FLSA Status: Non-exempt

Pay Range: The expected base pay for the position is $18 - $30 per hour, commensurate with experience, and may be increased based on other factors, such as language, certifications, etc.

Primary Function:

Under the direction of the Director of Nursing and in collaboration with providers and other primary care staff, the Medical Assistant delivers direct patient care services, performs clerical duties and participates in care coordination activities.

Duties & Responsibilities:

General Clinical Activity:

• Welcome and escort patients from waiting room to examination rooms; and coordinate patient flow.
• Perform other point-of-care testing as directed by clinical staff, including obtaining oropharyngeal swabs for throat culture and rapid strep tests, urine dips and pregnancy tests, and finger-sticks for A1C and glucose levels.
• Take and record vital signs and other measurements appropriate to age and visit such as height, weight, head circumference, blood pressure, visual acuity, hearing, etc. as part of triaging the patient.
• Take chief complaint and/or pain scale as necessary.
• Screen for smoking and family planning needs as directed.
• Assist patients in completing pre-visit screening forms and enter results into patient record.
• Assist provider in examination of patients as needed.
• Anticipate provider interpreter needs and provide interpreter services for providers and nurses.
• Administer EKGs, perform non-stress tests, etc. as requested
• Inform waiting patients of any unexpected delays.
• Administer immunizations to patients.
• Assist with triaging telephone calls as per policy and procedure.
• With direction from clinical staff, send patients for appropriate labs before examination by provider.
• Assist with completing school and other forms for patients.
• Float to various practice areas for medical assistant coverage as needed in PC/OB-GYN, UC and PEDI.
• Participate in clinical care session planning and team huddles.
• Collaborate with nursing on various support tasks and needs including patient outreach for care management activities.

Technical:

• Prepare examination rooms for daily use; clean rooms as required after each patient.
• Perform QC's (Quality Controls) for point-of-care testing daily/monthly and document appropriately.
• Stock assigned rooms with appropriate supplies and instruments. Inform supervisor when supplies are running low.
• Ensure that multi-dose vials of solutions are dated when opened and disposed of promptly when expired.
• Prepare instruments for sterilization and sterilize instruments as scheduled.
• Perform biologic test on autoclave and document appropriately.
• Inspect and replace sharps containers as needed.
• Adhere to universal precautions guidelines.
• Performs other related duties as required.

Other:

• Participate in clinical team and departmental meetings.
• Participate in quality improvement activities and trainings.
• Provide emotional support to patient and family as needed.
• Maintain patient confidentiality at all times.

Qualifications

Minimum Basic Knowledge:

High school diploma or equivalent degree. Possess Massachusetts Certification as Medical Assistant (or obtained within 3-6 months after employment start). Knowledge of multicultural and multilingual patient population, sensitivity to socio-economic, trauma, and other factors impacting communities with high needs.

Experience & Qualifications:

Ideally at least one year of recent clinical experience in a hospital or community health care setting. Must be flexible, organized, and able to stand on own feet for extended periods of time. Excellent communication skills in person, via the telephone, and also in writing. Must be reliable and punctual. Bilingual language skills in English/Spanish, Cape Verdean Creole, or Haitian Creole desirable. Knowledge of day-to-day operations in community-based health clinics helpful. Knowledge of electronic medical records a plus. Current CPR certification.

Ability to work at least 2 evenings a week and rotating weekends required. Superior service attitude that demonstrates commitment to quality, compassion, and kindness. Ability to greet staff, patient and visitors in a pleasant and helpful manner with a strong focus on customer service.

Essential Functions:

Work efficiently under pressure and adapt to changing priorities. Effective and efficient delivery of services to a multicultural group of patients, with sensitivity to socio-economic, trauma, and other factors impacting communities with high needs. Effective communication and sharing of information with patients, interdisciplinary team, and external partners. Collaborative approach to working with interdisciplinary team of internal and external providers. Complete and accurate documentation of tasks performed in the electronic medical records. Attention to details and being proactive in anticipating patients' needs.

Physical Requirements:

Capacity to transport patients or things from place to place while bearing the weight 0-30 pounds. Capacity to raise objects from lower to higher position, from higher to lower position and horizontally 0-30 pounds. Capacity to stand and walk and for prolonged periods of time during assigned shift and use stairs frequently and travel between floors in the building.

Supervisory Responsibility: None

Define Access Level to PHI: Level 4: Authorized to access full health information. UCHC position and job responsibilities involve the provision of patient care and working as a clinical team member. Staff in this category level, although allowed full access, should only access the necessary information for each respective treatment encounter/circumstance.