Problem Resolution Specimen Technician

Problem Resolution Specimen TechnicianThis position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties. Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.Pay range: Minimum of $22.25+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!ResponsibilitiesPrimary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failuresMay be responsible for calling clients to obtain resolution of problemsDemonstrates competency of job duties and SOP's related to Specimen Processing problem resolutionDemonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panelsSupports and/or provides priority handling of samples with limited stability and problems impacting client and patient careDemonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stabilityResponsible for correctly entering TIQs/TNPsResponsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimensIdentifies and escalates trending problems to department management as appropriate.Working knowledge of MS OfficePerform all other job duties as assignedQualificationsRequired Work Experience:Internal candidates will need a minimum of one year in Specimen Tech III/related role.Preferred Work Experience:Minimum of 3 years Lab experience preferably in a production environmentLaboratory experience with strong Specimen Processing background preferred.Medical background preferred which includes medical terminology applicable to a clinical laboratory.Physical and Mental Requirements:Must meet productivity and quality standards of the departmentMust be able to handle multiple tasks and work in a fast-paced environmentWorks in a biohazard environment, practicing good safety habitsAble to sit or stand for long periodsSkills:Must have strong written and verbal communication skillsCommunicates effectively with all levels of internal and external staffAbility to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skillsAdheres to Quest Diagnostics core values, safety, and compliance policies and proceduresFosters a team-oriented work environment.Knowledge of medical and laboratory terminology preferredEnsures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered toPC skills including the ability to run reports & use to manage workflow; real-time thru-putEducation:High School Diploma or Equivalent (Required)About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Quest Diagnostics