SCN Screener & Navigator

Job Description

Job Description

Join our team as an SCN Screener & Navigator and play a vital role in helping individuals access the support and services they need to improve their health and well-being. As the first point of contact, you will guide members through the enrollment process, assess eligibility, identify unmet social and health needs, and connect individuals to appropriate community and healthcare resources.

Key ResponsibilitiesScreening & Intake

• Conduct eligibility screenings and assessments for SCN services.

• Collect demographic, medical, insurance, and social needs information.

• Identify barriers to care, including housing instability, food insecurity, transportation challenges, unemployment, behavioral health concerns, and chronic health conditions.

Enrollment & Navigation

• Guide eligible members through the enrollment process.

• Connect members with available benefits and services, including transportation, meal programs, health education, personal support services, and other community resources.

• Ensure a smooth transition into ongoing care and support programs.

Documentation & Compliance

• Maintain accurate and timely records in accordance with SCN and Department of Health requirements.

• Track incomplete screenings and follow up to ensure completion.

• Protect member confidentiality and maintain compliance with all applicable regulations.

Member Support & Coordination

• Assist with the development of individualized service plans.

• Collaborate with care managers, healthcare providers, hospitals, behavioral health programs, and community organizations.

• Monitor member engagement, service utilization, and progress toward goals.

• Conduct outreach and follow-up when members encounter new barriers or disengage from services.

Qualifications

• High School Diploma or equivalent required.

• Strong communication, interviewing, and relationship-building skills.

• Ability to conduct assessments and gather detailed information with accuracy and compassion.

• Knowledge of healthcare, community resources, and social service systems preferred.

• Excellent organizational and time management skills.

• Ability to work independently while managing multiple priorities.

• Bilingual candidates are encouraged to apply.

What Makes You Successful

You are compassionate, resourceful, and passionate about helping others. You excel at building trust, identifying needs, and connecting individuals with the services that can make a meaningful difference in their lives.

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