Service Dispatcher Second Shift

Job Description

Job Description

All City Towing is hiring!

At All City Towing, we don’t just move vehicles — we show up for people when they need it most. Our dispatchers set the tone for every interaction and every job. If you’re someone who takes ownership, communicates clearly, and brings energy to their work, we want to hear from you.

The role: You'll manage inbound calls, coordinate driver assignments, and keep our operations running smoothly for our customers and our tow operators. It's a high-responsibility position that demands clear communication, solid judgment, and the ability to stay sharp when things get busy.

• Receive and dispatch calls from customers, law enforcement, and transport clients using our computer dispatch system

• Assign tows to our tow operators fairly and efficiently to maximize service levels

• Relay clear, complete information on pickups, transit, and deliveries

• Keep accurate call logs and enter required data in real time

• Manage customer service issues calmly and professionally as they happen

• Maintain communication with drivers and customers from first call to job completion

• Assist with route planning as needed

• Uphold All City Towing’s standards for professionalism, respect, and excellence on every interaction

We are adding two Dispatchers to our second shift with the following schedules:

Schedule openings are-

• Tuesday - Saturday 3PM - 11PM
• Friday, Saturday, Sunday, Monday 3 PM – 11 PM ( This one this one Works 36 hours. Get paid for 40.)

What we're looking for: → Previous dispatch experience and 3+ years of customer service or call center experience → Strong communication skills, written and verbal → Detail-oriented, organized, works well under pressure →

Benefits include health, dental, vision insurance, and paid time off.