End User Services Supervisor

Job Title

Supervises a team who have responsibility for tactical daily operations and project outcomes. Work group is generally engaged in a variety of technical tasks and service requests.

Job Description

Primary purpose of role is supervision. Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area. Advise IT Management about project status and schedules, and take corrective action on escalated problems. Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance. Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation. Advocate for employees and communicates compensation changes. Make hiring recommendations. Frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports. May provide reports or data points as input to senior management on function-wide metrics and performance. Provide regular status updates and reports to Manager. Required to perform duties outside of normal work hours based on business needs.

Qualifications

Bachelor's degree or equivalent combination of education and experience 3-5 years of directly related technical experience as a senior contributor. 2+ years supervisory or team leader experience in a similar technical environment. Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise. Ability to implement and enforce processes to ensure compliance and quality. Ability to establish and maintain effective working relationships at the departmental level. Ability to communicate the function's vision and the department's direction, and set aligned goals for team. Emerging leadership skills. Provides others with reliable information and uses good listening and communication skills.

Pay Range

$77,300.00 - $103,000.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.