Infrastructure Support Services (ISS) Program Manager
U.S. Securities and Exchange Commission
Infrastructure Services Support Program Manager Duties
In this role as an Infrastructure Services Support (ISS) Program Manager, you will be responsible for:
- Leading the ISS program across service desk, end-user tech, AV/VTC, network, M365, infrastructure/cloud, storage, IAM, and asset management.
- Setting program vision, goals, and multiyear roadmap; maintaining the Program Management Plan, integrated schedule, and performance indicators.
- Prioritizing service delivery; managing schedules, risks, issues, and dependencies; resolving competing demands using performance data.
- Driving integrated program reviews, post-incident remediation, and audit/OIG coordination; reporting program health to leadership.
- Identifying and validating mission needs; mapping proposals to architecture, security, funding, and expected outcomes.
- Developing acquisition-ready requirements and artifacts (PWS, QASP, IGCE, evaluation criteria, options/mods, acceptance criteria).
- Coordinating with stakeholders to analyze alternatives and lifecycle impacts; maintaining requirements traceability and backlog prioritization.
- Serving as COR under CO designation; executing the QASP; monitoring contractor performance against PWS, SLAs, milestones, and staffing.
- Inspecting and accepting/rejecting deliverables; reviewing invoices; tracking burn rates, ceilings, and risks; maintaining an audit-ready COR file.
- Integrating security and privacy into planning and operations; coordinating incident response and FISMA/NIST/SEC assessments.
Vacancy posted 3 days ago
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