Broker Sales & Service Manager

Broker Sales & Service Manager The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care. Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion. Heres what makes working with us rewarding: Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend. What you will do: We are looking for a BROKER SALES & SERVICE MANAGER who can help shape our vision and support our mission. Here is what the position will look like. Actively identify and qualify new business prospects through current member outreach, networking, and digital outreach. Assess client needs to recommend customized Marketplace insurance products aligned with their goals. Manage the sales pipeline effectively to meet or exceed monthly production and revenue targets. Deliver exceptional customer service to brokers and agencies. Maintain correspondence and customer communication in compliance with industry best practices. Exhibit a positive and flexible attitude, managing strict service levels and deadlines. Handle inbound and outbound calls while meeting agreed service standards. Take ownership of incoming queries via email or phone. Acquire new business and independently manage broker relationships through phone and email. Prepare marketing collateral necessary to close sales. Keep databases updated with accurate information. Understand client circumstances, needs, and expectations. Facilitate communication between insurers and internal teams. Attend agency meetings when needed. Oversee the sales operations infrastructure including CRM systems, quoting tools, and reporting dashboards. Ensure accurate tracking of sales performance, pipeline metrics, and broker engagement. Collaborate with IT and analytics teams to streamline sales workflows and data integrity. Knowledge of key FMOs, brokerages, enrollment vendors and platforms. Understanding of commission systems and agent appointment software and vendors. What you will bring: Education: High School Diploma or equivalency required. Experience: A minimum of five years of experience working with external brokers and agencies with at least two years of relevant Marketplace (Exchange) Insurance sales experience. Experience in sales, brokerage support, or account management, preferably in a carrier-based environment is highly desired. Knowledge, Skills, and Abilities: Ability to analyze agency book on a quarterly basis for potential actions. Strong problem-solving skills to navigate organizational structures and resolve client issues effectively. Demonstrates support for the company's mission, vision and values. Position requires exceptional verbal and written communication skills to explain complex technical terms to diverse audiences. Must be proficient in Microsoft office applications (Word, Excel, PowerPoint, Outlook, SharePoint) and CRM systems; with ability to work with a variety of project management tools. May be required to manage multiple priorities and projects with tight deadlines. Licenses/Certifications: Must hold a Health, Accident, and Life Insurance license for the state of Colorado and complete continuing education to maintain it and in good standing. A valid driver's license and proof of current auto insurance will be required for any position requiring driving. Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization. Pay, Perks and Benefits at Colorado Access: The compensation for this position is $75,000 - $85,000 annually plus commissions. Colorado Access has provided a compensation range that represents its good faith estimate of what Colorado Access may pay for the position at the time of posting. Colorado Access may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status. In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you'll receive a generous benefits package, that includes: Medical, dental, vision insurance that starts the first day of the month following start date. Supplemental insurance such as critical illness and accidental injury. Health care and dependent care flexible spending account options. Employer-paid basic life insurance and AD&D (employee, spouse and dependent). Short-term and long-term disability coverage. Voluntary life insurance (employee, spouse, dependent). Paid time off Retirement plan Tuition reimbursement (based on eligibility). Annual bonus program (based on eligibility, requirements and performance). Where you will work: This position will be a hybrid model work environment, a blend of 'In-Office' and 'Remote.' We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado. Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination. #J-18808-Ljbffr Colorado Access