IT Network Manager

IT Network Manager

Ensures all ITS infrastructure, including networks, data center operations, applications and support systems, network administration and network design, and implementation services receive a high level of quality ITS services and support. Manages the network and data center operations and support teams. Manages network security systems i.e., firewalls, and other network optimization tools. Develops and implements policies and procedures to ensure all network and data center operations run effectively. Plans and supervises the network technicians and network administrators' technical program to ensure their ITS skills are kept current. Provides support to the Customer Support Center help desk operations. Develops and maintains a network design delivery mode. Develops and implements an effective disaster recovery plan and routinely tests the plan for meeting current need. Performs other duties as required.

Minimum Qualifications

Bachelor's Degree in Computers, Engineering, Management Information Systems, or related field from an accredited four-year college or university required. Eight years of full-time paid experience designing and implementing complex networks and running large data center operations, working with a wide range of hardware platforms, operations, network environments, in centralized and distributed IT environment, required. Included within the eight years, four-years experience working with complex network environments over a LAN/WAN environment in multiple locations required. (Substitutions: A certification in data processing or a related certification may be used to substitute up to two years of work experience. Two years of relevant experience may substitute for each year of college education lacking.) A working knowledge of rapid application development methodologies is a plus. Knowledge of PeopleSoft Financial Management systems is desirable. Individual must be able to lift and carry a minimum of thirty (30) pounds. Valid state of Ohio Driver's License required.

Supplemental Information

The IT Network Manager should experience managing complex networks and expertise in technologies such as Cisco Routers, Cisco Nexus Switches, Cisco ISE, Palo Alto firewalls, Meraki Wireless Solutions and NetFlow Traffic Monitoring. The IT Network Manager should have hands-on experience and an understanding of network fundamentals of DNS, DHCP, TCP/IP, VPNs, and Firewalls. Strong analytical and troubleshooting skills.

Additional Duties and Tasks

• Network Administration: Manage and maintain enterprise-level networking hardware, including Cisco routers, Cisco Nexus switches, and Meraki wireless infrastructure.
• Security & Access Control: Implement and manage Cisco ISE for identity-based network access and Palo Alto firewalls for perimeter security and traffic filtering.
• Traffic Monitoring & Analysis: Utilize NetFlow traffic monitoring to analyze network performance, identify anomalies, and optimize traffic flow.
• Network Design & Optimization: Plan and implement scalable network solutions to support business operations and future growth.
• Wireless Network Management: Oversee deployment, maintenance, and troubleshooting of Meraki wireless networks.
• Incident Response & Troubleshooting: Lead network troubleshooting efforts, resolve connectivity issues, and provide support for escalated network-related incidents.
• Compliance & Best Practices: Ensure network infrastructure adheres to industry standards, security policies, and compliance requirements.
• Vendor Coordination: Work with third-party vendors and service providers to procure, implement, and maintain networking solutions.
• Documentation & Training: Maintain detailed network documentation and provide guidance to IT staff on networking best practices.

Preferred Qualifications

• Strong expertise in Cisco networking technologies (routers, switches, Nexus, ISE).
• Experience with Palo Alto firewalls and security rule configuration.
• Proficiency in Meraki wireless configuration, troubleshooting, and deployment.
• Hands-on experience with NetFlow or similar network traffic monitoring tools.
• Solid understanding of TCP/IP, VLANs, VPNs, EIGRP, BGP, OSPF, and firewall policies.
• Knowledge of network security principles, access control, and threat mitigation.
• Strong troubleshooting skills and the ability to work under pressure.
• Industry certifications such as CCNP, CCIE, PCNSE (Palo Alto), or Meraki CMNA are highly desirable.
• Experience with cloud networking solutions (Azure, AWS, or Google Cloud).
• Knowledge of automation tools (Ansible, Python scripting) for network management.
• Familiarity with SD-WAN and Software-Defined Networking (SDN).

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.