Care Manager

Care ManagerDo you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion, and leadership directly impacts the quality of care we provide to seniors in our community.CNAs Encouraged to Apply!Senior Helpers is seeking a motivated, relationship-driven Care Manager to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships, coordinating high-quality care delivery, and guiding families and care teams through a seamless onboarding and ongoing care experience. The Care Manager represents a trusted, mission-driven brand while ensuring operational excellence, caregiver engagement, and outstanding client satisfaction.Key ResponsibilitiesEnsure all commitments made to clients are fully met and maintained.Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.Conduct regular 1:1 meetings to assess caregiver performance and client satisfaction.Ensure 100% execution of client and caregiver introductions, with clear communication to the office staff and leadership team.Maintain strong gross profit margins by accurately entering and monitoring billing and payroll rates.Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.Execute annual caregiver reviews to support engagement, development, and retention.Effectively match client needs with caregiver availability, skills, experience, and overall fit.Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.Plan, organize, and host caregiver appreciation and engagement activities (e.g., pizza parties, recognition events) to promote morale, connection, and team culture.Actively participate in the Operations Team’s on-call phone rotation.Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.Coordinate closely with Business Development to ensure smooth transitions from sales to service delivery.Collaborate with the Office Manager regularly on caregiver hiring and onboarding efforts, including:Assist with reviewing screened applicants and providing input on candidates to move forward to in-person interviewsLeading in-person interviews to assess caregiver fit, experience, and client alignmentAligning on offer details such as pay rates, availability, and start dates with company goals and objectivesCoordinating a smooth transition from hiring to onboarding to ensure caregivers are set up for successWork closely with Marketing to:Collaborate on caregiver and/or client social media post contentProvide feedback from the field to refine messaging and campaignsAs a growing organization, responsibilities may evolve over time. We are seeking someone who is a true team player—flexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.QualificationsPrior experience in the senior home care industryProven experience in client services, care coordination, scheduling, or operational managementProficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.Experience with WellSky and Hireology (preferred)Strong organizational and time-management skills with the ability to balance competing prioritiesExcellent communication and relationship-building skillsDemonstrated ability to manage performance, accountability, and operational metricsComfort with on-call responsibilities and occasional non-traditional work hoursAbility to maintain professionalism, confidentiality, and consistency in high-pressure situationsWhy Join Senior Helpers of Annapolis?Be part of a respected, mission-driven senior care organizationPlay a key role in helping seniors live safely and comfortably at homeWork in a collaborative environment with strong leadership supportGrow professionally within a nationally recognized brandAdditional Benefits:Paid Time OffPaid holidays401(k) company matchingPay On DemandHealth InsuranceDental InsuranceVision InsuranceShort term & Long-term DisabilityLife InsuranceProfessional development and training opportunitiesSalary range: $48,000 - $55,000 per yearWe are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin/ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, uniformed services status, or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace and due to the nature of our work, candidates are expected to successfully pass a background check.