Associate Consultant

Job Description Job Description Salary: $85,000/ Year About the Role: The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients, and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections, and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions, and interfacing with Sigma vendors. Responsibilities Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to the appropriate Consultant. Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants. Based on predefined schedules, complete client infrastructure management tasks. Visually inspect server patch status, backups, logs, anti-virus, email, and hardware checks. Provide automated remote monitoring of backups, ping status, disk space, etc. Under Consultant direction and following client-specific procedures, unpack, patch, and test new client computers (workstations and laptops). If required, install various software applications, including Microsoft Office. Deliver, install, and test computers, peripherals, and other devices as directed by Consultant. As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems (printers, mice, monitors). Ensure equipment and parts are well organized, identified, and easily accessible. Enter tickets for time spent on both client and Sigma (internal) work. Seek assistance in solving client problem from sponsoring Consultant, and if unable to quickly determine the course of resolution, escalate to Consultant or VP, Operations. Requirements Prior experience handling multiple customers at an IT consultancy or MSP a big plus Familiarity with modern operating systems Basic knowledge of networking and security concepts Comfortable with handling computer hardware, including adding additional RAM and replacing hard drives, video cards, and network cards Capable of basic problem identification/escalation and providing basic technical support, including virus removal and software installation Physically capable of picking up and moving computer hardware Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications Aspiration to become a full-time Sigma consultant Must reside in Austin, TX, or the surrounding area in order to accommodate client onsite visits Preferred Technical Skills/Knowledge Remote access technologies (VPN and RDS) Windows Server Active Directory File Systems and Shares Printers Mac and Windows Client Operating Systems Basic networking concepts (DNS, DHCP, NAT, subnets) Microsoft 365 and Related Technologies Exchange Online, SharePoint, Teams Mobile devices (iOS, Android) Benefits Medical, dental, and vision insurance Life insurance Long-term disability Paid vacation Paid holidays SIMPLE IRA for eligible employees Stocked snack bar Company-sponsored outings Fitness center onsite