Service Advisor

Job Description

Job Description

About Us

At Leachman we believe in hard work driven by the desire for success. We work as a team to pursue excellence daily. Things occur that we cannot control but we will not allow it to affect our pursuit of excellence, our discipline, our attitude. In these situations, we must be solution oriented. Our commitment to our culture and process will lead us to success. We will not look at the "scoreboard" but will grade ourselves by how well we worked the process that day. 

Our vision is to be the best dealership group in the USA. We will pursue growth and aim to be the most successful dealership in the South, while providing the best workplace for employees, the best experience for our customers, and be a pivotal part of each community we serve. We believe that each employee contributes directly to Leachman's growth and success, and we hope you will take pride in being a member of our team.

What we Offer

• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(K) Retirement Plan with Company Match
• Holiday Pay
• Vacation Pay
• Accident Death & Dismembered Insurance
• Hospitalization Insurance
• Short Term Disability Plan
• Long Term Disability Plan
• Military Leave
• Voting Time Off
• Demonstrator Vehicle Discount
• Employee Discounts for Vehicle Service and Parts/Accessories
• Uniform & Uniform Maintenance
• Complimentary Family Meals
• Sponsorship sporting, art & music event tickets

Role and Responsibilities

The successful Service Advisor candidate is a critical support role providing exceptional customer satisfaction in servicing customers vehicles. The candidate must demonstrate true professionalism and leadership during the entire service process from the warm greet of customers to the confident review of their repair or service, then wrapping up the transaction with their team’s support. 

• Provide warm welcoming greets and departures.
• Ensures customers receive prompt, courteous service while displaying empathy delivering difficult news.
• Provides excellent concierge support to all customer requests.
• Tags, adds protectors, drives, and parks vehicles to be serviced, as needed.
• Keeps service lane moving, including directing Service Porters.
• Prepares work orders with keeping sales maximized and warranty coverage effectively utilized.
• Works closely with parts department to execute timely repairs.
• Distributes work between technicians efficiently keeping their time maximized.
• Properly communicates and verifies all required warranty as needed.
• Properly uses the computer systems as required for the entire service cycle.
• Obtains approvals for repair estimates from customer and warrantor.
• Receives and properly accepts new GM inventory.
• Maintains an organized and clean Service area.
• Follows proper cash handing systems.
• Effectively handles difficult customer situations.
• Encourages team to maintain high level of positive energy with customers and one another.
• Maintains a professional and well-groomed Leachman image.
• Completes all required training as needed.

Qualification and skills

• Service advisor experience preferred
• Basic computer’s skills. Solid Communication Skills. People-Oriented. Leadership skills, Active Listening skills. Time-management skills.
• Basic understanding of GM vehicle operating systems helpful.
• Valid and clean Driver’s record for the past two years
• Pre-employment background check and drug screening required.
• Commission based pay

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Leachman will be based on merit, qualifications, and abilities. Leachman does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Leachman will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.