Coordinator I, Bursar

Coordinator I, Bursar

This professional staff member is responsible for the collection of past due student accounts in accordance with Miami University's accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt.

Essential Duties

• Establish a relationship with students in order to collect payment in full or, when necessary, negotiate monthly payment agreements.
• Document students' files concerning actions taken and expectations for payment, and follow up when necessary.
• Provide proper paperwork for legal action; work with the Ohio Attorney General when necessary for court action.
• Responsible for updates to accounts referred for collection: Answer telephone and written requests for documentation; Work to find financial solutions for students and outstanding debt.
• Work closely with the Office of Student Financial Assistance to ensure the application of aid to students' accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions.
• Work closely with other offices/departments to ensure that all resources for repayment have been utilized and the balance is represented correctly.
• Manage the collection system to ensure that students' files are documented concerning actions taken and expectations for payment, and follow up when necessary.
• Perform other duties as assigned.

Minimum Qualifications

Associate's degree, Bachelor's degree or 1 year of work experience

Required Knowledge, Skills, and Abilities

Applicants must have strong critical thinking, analysis, problem-solving, and strong negotiating skills; must be detailed, organized; must possess excellent written and verbal communication skills; must have the ability to handle numerous tasks, assign priorities, and handle confidential information; must have the ability to establish working relationships with co-workers, supervisors, university personnel, students, parents and outside collection agencies.

Required Application Documents

resume and cover letter

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to View email address on click.appcast.io or View phone number on click.appcast.io. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.