Technical Coordinator

Job Description

Job Description

Title: Technical Coordinator (L1)

Location: South San Francisco, CA

Office administrator in a technical environment:

Essential Duties and Responsibilities:

• Responsible for customer satisfaction results.
• Respond to job requests usually involving creation of Job tickets via data entry at Client X s customer facility.
• Place and receive telephone communications to the customers with status updates, information requests, and job scheduling if necessary.
• Prioritize assignments in order of importance.
• Update the status of all work performed on any service repair using Client X's custom-built call-tracking and customer database.
• Be proactive regarding job efficiency to include suggestions for the Service Department.
• Communicate the status of the repair assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their computer at all times.
• Daily make sure that the service repair job queue area is kept in an orderly, clean, neat and all in progress job tickets are accounted for.
• Research and submit recommendations to your manager for improving Client X service operation

Education/Experience:

• Knowledge in one or all operating systems such as MacOS & Window’s OS
• Good interpersonal skills and organizational skills. Excellent communication skills.
• Requires a sound technical background with 0-2 years of professional experience.
• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.