Principal Software Engineer

Technology LeaderAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.What you'll do here:Lead all aspects of critical systems for delivering innovative education technology platforms. Specifically, you will lead technology teams in our Internal Operations business unit which includes our Content Systems, Content workflows and Content AI platforms. As a successful technology leader, you will build and lead remote software engineering organizations using agile principles to architect and deliver high availability enterprise software. You will partner closely with product and design teams and lead through data driven insights. You will be obsessing about customer outcomes in every decision made and drive measurable improvements in user engagement.In this role, you will balance your time between technical composing and product building for software development teams that work on content workflow automation, application development, and platform support. This is a multi-functional and agile team environment. You will work jointly with other technology and product leads to provide direction and leadership to the agile teams. Feel comfortable with situational leadership, able to lead or collaborate as needed.Design, architect, and implement new features and functionality with the expectation that you will own and drive the development using an iterative methodology and deliver products that scale to support our millions of customers.With product partners, customers and other technologists to understand customers' content, learning and technological needs; provide guidance on technology solution options.Communicate sophisticated technical information clearly across product and technology teams, learning designers, interface designers and domain authorities in different parts of the organization.Supervise product performance, analyze performance data, and gather user feedback to continuously iterate and improve the product so our customers enjoy a consistently reliable and high-performing experience with our platforms, available 24/7. Conduct post-release evaluations, retrospectives, and A/B testing to advise future product enhancements and strategic decision-making.Adopt agile methodologies and the principles of a customer centric product model to drive iterative development, continuous improvement, and rapid time-to-market. Work closely with multi-functional teams to define user stories, prioritize backlog items, and ensure timely and high-quality product releases.Stay up to date with emerging technologies and industry trends and integrate relevant advancements into our product roadmaps.Participate in cultivating a high-performance, transparent culture of continuous improvement focused on accountability and results.Skills you'll need here:Education & ExperienceBachelor's degree in computer science or a related field, or an equivalent combination of education and recent, relevant work experience.5 years of technology leadership experience, including developing technology strategies, fostering innovation, and influencing distributed teams across multiple time zones.Generative AI & Emerging TechnologiesSolid understanding of generative AI concepts and frameworks, such as LLMs, multimodal models, prompt engineering, AI agent orchestration, retrieval augmented generation, and vector databases.Hands-on experience integrating or experimenting with commercial and open-source GenAI technologies and toolkits (e.g., OpenAI, Hugging Face, LangChain).Familiarity with agentic workflows and AI-enabled automation for applications such as content management, search, personalization, or workflow optimization.Knowledge of AI safety, responsible AI practices, and content moderation systemsMotivation to be up-to-date with advancements in GenAI, MLOps, and digital transformation.Enterprise Architecture, Software Engineering & Product DeliveryExperience in modernizing legacy or monolithic architectures, migrating systems to modular, cloud-native platforms, and implementing hybrid cloud strategies.Consistent track record of architecting and deploying solutions on public cloud platforms (AWS, GCP, or Azure), including storage (S3), compute (EC2, Lambda), containerization (Kubernetes, Docker), and serverless computing and event driven systemsUnderstanding of Infrastructure as Code (IaC) tools (e.g., Terraform, AWS CDK) for automated, scalable deployments and GitOps / AIOps practicsDeep understanding and hands-on experience implementing AWS Well-Architected Framework across all six pillarsSkilled in agile methodologies (Scrum, Kanban, SAFe), with the ability to foster high-performing teams and use tools like Jira or Azure DevOps to support efficient, priority-aligned delivery.Content Operations & Domain Expertise:Understanding of content management systems, digital asset management, and content delivery networksExperience with content workflow automation, metadata management, and content versioning systemsKnowledge of content personalization, search systems, and recommendation enginesFamiliarity with content creation tools, authoring systems, and publishing platformsUnderstanding of educational technology domains and learning content requirementsCollaboration & CommunicationStrong interpersonal and collaboration skills—capable of partnering effectively with multi-functional teams, including product, build, and engineering, in distributed and remote-first environments.Experienced in breaking down complicated technical concepts for diverse technical and non-technical audiences, including executives and partners.Proactive approach to learning new technologies, embracing experimentation, and incorporating emerging practices into platforms and teams.Commitment to continuous improvement for both product and engineering culture.Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at View email address on click.appcast.io CengageCengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.CompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.20% Annual: Individual Target $117,100.00 - $187,300.00 USD