Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations Pay starts at $20.70 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week. Availability: Open availability Tuesday‑Saturday between 3:45 pm and 10:15 pm. Key Responsibilities Interact with customers by effectively using customer engagement strategies and modeling desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count products. Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast‑changing and ambiguous environment. Perform additional duties as assigned. Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. About the Team Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever‑changing environment. Our goal is to go beyond assisting with customer orders, connecting personally with customers and uplifting their lives. We operate out of designated retail locations, helping facilitate the delivery and return of customer orders. Basic Qualifications High school diploma or equivalent. Must be 18 years of age or older. 1+ years retail or customer‑facing experience, or 1+ years floor leader or other leadership experience, or 1+ years Amazon (Blue Badge/FTE) experience. Preferred Qualifications Experience in training others. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. Benefits: Starting Day 1 of employment, Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, 401(k) matching, and additional earnings such as overtime pay and performance bonuses. Learn more about our benefits at Location and Pay USA, CA, Woodland Hills – $20.00 per hour. #J-18808-Ljbffr