Night Room Attendant

Job Description

Job Description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For :
A detail-oriented, guest-focused Night Room Attendant who ensures our guestrooms and corridors meet Loews' high standards throughout the evening and overnight hours. You'll complete turn-down service, respond to late-night service requests, refresh stayover rooms, and support quick-turn cleans-creating a calm, polished environment that helps guests rest easy.

Who You Are :

• Meticulous & Efficient : You take pride in spotless rooms, organized spaces, and timely service.

• Quiet Professional : You work respectfully and discretely during evening/overnight hours to protect guest privacy and rest.

• Service-Oriented : You anticipate needs and respond promptly to requests with warmth and care.

• Safety & Standards Champion : You follow procedures, chemical handling guidelines, and brand standards precisely.

• Reliable Team Player : You communicate clearly and collaborate with Housekeeping, Front Office, and Engineering.

• Veterans and military spouses are encouraged to apply.

What You'll Do :

• Perform turn-down service to brand standards (bed preparation, amenity placement, lighting adjustments, curtain checks).

• Complete stayover refreshes and late check-in cleans; replenish towels, amenities, glassware, and supplies.

• Respond to guest requests (extra pillows, blankets, amenities, cribs/rollaways) quickly and professionally.

• Ensure rooms are secured when occupied or unattended; safeguard guest belongings and privacy.

• Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals; follow green/sustainability practices.

• Inspect and clean mirrors, fixtures, vents, and high-touch points; verify proper function of lights, TV, and thermostats.

• Maintain corridor and service area cleanliness; remove trash and room-service items; reset linen closets and carts.

• Follow all safety protocols including chemical labeling (SDS), PPE use, and ergonomic practices; report hazards immediately.

• Adhere to brand standards for room setup, amenities, and inspection checklists; complete room status updates in property systems.

• Report maintenance issues (HVAC, plumbing, electrical, furniture) via work orders and coordinate access with Engineering.

• Stock and organize linen closets and carts at shift start and end; conduct counts and minimize waste/shrink.

• Accurately log completed rooms, special requests, and lost & found items; maintain confidentiality and chain-of-custody.

• Support quick-turn and late departure cleans to meet occupancy needs; communicate status changes to Front Office.

Other Responsibilities:

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.

• Regularly lift 40 pounds; reach, bend, crouch, kneel, push, pull, and walk; stand and move carts for several hours at a time.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• Previous housekeeping/room attendant experience preferred; luxury or high-occupancy hotel environment a plus.

• Strong attention to detail, time management, and ability to work independently during overnight hours.

• Knowledge of cleaning procedures, chemical safety, and room inspection standards.

• Basic proficiency with Microsoft Teams/Outlook and housekeeping systems/devices for room status updates.

• Effective communication and guest service skills; multilingual abilities are a plus.

• High level of integrity, discretion, and reliability.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.