Software Support Analyst
Pritchard & Abbott, Inc.
Location: Remote (or hybrid in Dallas/Fort Worth) Company: Pritchard & Abbott – CAMA & Tax Collection Software Job Summary: We’re growing our IT client services team and need a Software Support Analyst who’s ready to learn, problem-solve, and make a real impact for our clients. If you’re tech-savvy, detail-oriented, and love helping people, this role gives you the chance to build your skills while supporting the software that keeps Texas property tax operations running smoothly. What You’ll Do: · Answer client support calls with professionalism and a positive attitude. · Troubleshoot technical issues and guide clients through solutions. · Log support requests in our ticket tracking system with clear, detailed information. · Assist with yearly appraisal and tax functions to keep client operations on track. · Learn the ins and outs of our software and become a trusted resource for clients. What You Bring: · Strong communication skills—clear, friendly, and professional. · Problem-solving skills with the ability to multitask effectively. · Willingness to learn new software and processes quickly. · Basic knowledge of databases or SQL is a plus (but not required—we’ll help you learn). · Familiarity with appraisal districts, property tax, or real estate industry is a bonus. · Bilingual skills are a plus but not required. Education & Experience: · High school diploma or equivalent required; associate’s or bachelor’s degree preferred. · Previous experience in customer or technical support is helpful but not mandatory. · Exposure to mass appraisal or tax collection software is a plus. · RPA, RTA, or CTA certification is preferred but not required—we value experience and potential equally. Perks of the Job: · Flexible remote work option (or hybrid if you’re in Dallas/Fort Worth). · 11 paid holidays, plus vacation and sick time. · Employer-paid medical insurance, 401(k) match, and participation in our Employee Stock Ownership Plan (ESOP). Salary: Competitive, based on qualifications and experience. #J-18808-Ljbffr
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