Business Systems Analyst I - Information Technology

Job Description Summary Department - Information Technology Job Description Job Type: Classified Job Classification: 5451 - Business Systems Analyst I Salary Grade: 12 Pay Range Hiring Range: $57,636 - $69,160 Annually Pay Range: $57,636 - $80,683 Annually Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Analyst I (BSA-I). This role involves engaging with Subject Matter Experts (SMEs) to gain an understanding of technical or process issues, technology implementations and participate in cross-functional work within the department. These SMEs may include System or Infrastructure Managers, Support Staff, and Analysts. A BSA-I is expected to research, document, develop written instructions to technical and non-technical staff, and communicate changes in technology. The ideal candidate is proficient in team collaboration and has the initiative to identify and complete tasks independently. Please describe in your work history how you meet the applicable preferred qualifications below. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission; Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials; Identifies and documents areas of operational improvement that can be gained via changes in technology; Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations; Coordinates requirements definition and business case for change with department and/or elected official SMEs; Provides status updates to leadership in oral and written form; Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions; Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. Minimum Qualifications: High School diploma or equivalent AND two years of experience in either computer hardware or software support, business analysis or data analysis. (Relevant education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Experience in gathering, analyzing, or documenting business requirements. Experience in identifying and resolving issues within business processes or systems. Experience communicating with both a technical and non-technical audience. Experience with project management methodologies. Experience applying project management principles. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination. Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Special Notice Items: Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. The Information Technology Department is unable to provide visa sponsorship for this position. Physical/Sensory Requirements: Repetitive wrist, hand and/or finger movement. Ability to communicate clearly (verbal, written). Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc. Physical and sensory abilities will be determined by position. Working Conditions: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Working conditions will be determined by the position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.