Senior Video Conferencing Project Specialist

About the Role:The Senior Video Conferencing Project Specialist is an experienced individual contributor responsible for the operational execution, governance, and continuous improvement of enterprise audiovisual (AV) videoconferencing systems. This role serves as the primary process owner for the firm’s videoconferencing program, including workflows, standards, vendor engagement, and project lifecycle oversight across all supported locations. Operating with a high degree of autonomy, this role functions as a trusted subject‑matter expert and partner to internal stakeholders and external vendors, influencing outcomes through process ownership, cross‑functional collaboration, and sound independent judgment.The Impact You’ll Make:Own and maintain standardized videoconferencing workflows, intake processes, and operating procedures to ensure consistency and compliance across locationsEnsure AV work is properly requested, approved, tracked, and documented using enterprise tools and internal systemsEstablish and maintain SOPs, templates, and documentation standards while driving continuous process improvementLead end‑to‑end AV project coordination from intake through close‑out across multiple concurrent initiativesServe as the primary operational point of contact for internal project teams and external AV vendorsDefine and validate scopes of work, project readiness, timelines, milestones, and handoff requirementsMonitor vendor performance and ensure compliance with contractual, quality, and documentation expectationsPartner closely with IT, Facilities, Conference Services, and Corporate Events to align AV execution with broader workplace and technology initiativesIdentify and manage dependencies related to network connectivity, power, room readiness, and schedulingReview vendor invoices for accuracy and alignment with approved scopes and completion milestonesConfirm project completion and ensure all close‑out documentation, drawings, and records are received and archivedServe as the primary escalation point for AV operational risks and process gaps, leading cross‑functional solutionsInfluence outcomes by building alignment and guiding stakeholders without direct authorityMaintain expertise in videoconferencing platforms, hardware standards, and collaboration technologies while staying current on industry trends and best practiceWhat You’ll Bring to Baird:5+ years of experience in audiovisual operations, workplace technology, or technical project coordinationProven experience managing vendors, scopes of work, and structured operational workflowsProficiency with workflow, tracking, and documentation tools such as Smartsheet, Excel, and ticketing platformsStrong written and verbal communication skills with the ability to influence without authorityAbility to work independently while partnering effectively across functionsExperience supporting enterprise or multi‑site AV environmentsFamiliarity with AV standards, system documentation, and installation lifecyclesDemonstrated experience driving process improvement or operational optimization initiativesWillingness to work long hours, including nights and weekends, with flexibility to travel domestically (approximately 10–30%)#LI-AK1Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.SummaryLocation: WI-MilwaukeeType: Full time