Senior Software Engineer-Developer Experience

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 410Pay Range: $143,700.00 - $222,700.00Job DescriptionThe Senior Software Engineer is responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. They communicate project information to client, project manager, or other design personnel working on projects. They maintain good working relationships with clients and staff. They write and maintains complete documentation. They support team members and ensures established goals and deadlines are met. They keep management informed of status and significant problems.Job DutiesActs as an expert in assigned areas of software engineering. Mentors other more junior engineers to be more effective in their role.Maintains accountability for quality of services in their assigned area and success of assigned projects for on-time, on-budget, and on-scope delivery.Contributes as a lead or consultant for at least one team. May be a ‘go-to’ person in a particular sub-discipline or application area.Contributes formally and informally to effectiveness of the team through formal and informal mentoring and direction during team meetings and problem solving.Communicates effectively and regularly with other disciplines to identify and resolve problems and contribute to organization success.Leads teams or cross-functional groups in identifying and transferring knowledge through formal and informal means (formal presentations, internal white-papers, etc).Acts as a planning consultant for team or portfolio when identifying technical risks and dependencies. Identifies potential problems, as well as potential solutions, far in advance and mentors other engineers in risk management.Speaks authoritatively and accurately with respect to questions related to their area of ownership or the platform as a whole.Contributes directly, and leads others, in rapid identification of system problems minimizing time to restoration of services.Assists engineering management in identifying opportunities for improvement within the team, including training, technical feedback, emerging problems, etc.Applies strategies and tools to plan and execute testing strategies to find the ‘sweet spot’ that maximizes quality while minimizing costs. Demonstrates the ‘good enough’ principle that balances quality and time to implement.Interprets functional, non-functional, and implied requirements into designs and code that meet those specifications. Identifies gaps, risks, and deficiencies in such requirements and proposes solutions. Guides more junior engineers on how to plan and execute on requirements delivery.Performs other job-related duties as assigned.Additional Job DutiesDeveloper Experience (DevX)Design and maintain internal developer portals and golden path templates that reduce cognitive load, accelerate onboarding, and standardize how teams build, deploy, and operate services.Define and track developer productivity metrics (DORA metrics, time-to-production, developer satisfaction) to surface friction points and drive continuous platform improvement.Build self-service platform capabilities that allow product teams to provision infrastructure, configure pipelines, and deploy services without requiring platform team intervention.Partner with engineering leadership to establish and evolve the internal developer platform (IDP) strategy, ensuring it scales with organizational growth and reduces toil across teams.Port.ioAdminister and extend Port.io as the organization's IDP — building the software catalog, defining entity blueprints, and surfacing service health through scorecards.Implement self-service actions to automate common developer workflows (environment provisioning, dependency scaffolding, runbook execution), reducing reliance on shared platform capacity.Design scorecards to enforce engineering standards around security posture, documentation completeness, observability coverage, and production readiness.Agentic AIDesign and implement multi-agent AI systems, including orchestration patterns, inter-agent communication protocols, and governance controls for autonomous workflow pipelines.Build and maintain agentic memory architectures incorporating short-term (in-context), long-term (persistent), episodic (event-sequenced), and semantic (knowledge-structured) memory patterns.Construct, query, and maintain AI knowledge graphs that enable agents to reason over structured domain knowledge and support explainable decision paths.Develop and operate Model Context Protocol (MCP) servers and clients to extend AI agent capabilities with custom tools, structured resources, and reusable prompt templates — enabling composable, governed AI integrations across product and platform surfaces.KSAsUnderstanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms and Complexity, Security, and basic system understanding.Ability to employ the tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communications, etc.Ability to create designs that can be realized in code that achieve functional and non-functional requirements for an application or at the system level. Appropriately uses design patterns, system decomposition, security, and fault tolerance. A demonstrated capability in one or more design methodologies, such as Object-oriented design, Function-oriented design, data centered design and the notations appropriate for each.Ability to understand differences, strengths and weaknesses of various Software Development Life Cycle models, and practical considerations of optionsUnderstands implications of Software as a Service in the creation of software systems. Thinks of and designs for scale, reliability, and cost in a public cloud environment. Uses data and metrics to analyze Key Performance Indicators.Ability to explain the basic value of a system and subsystems to users and how the various subsystems inter-operate to provide features. Able to act as a partner with Operations in solving problems at a system level. Knows what the system can and cannot do.Ability to demonstrate a sense of urgency when looking for solutions to problemsUnderstands the general higher education landscape, particularly with on-line higher education, including competitive landscape, opportunities, and feature gaps.Ability to identify innovative ideas or technologies that represent opportunities to advance the capabilities of the university education platform, our efficiencies in improving our platform, or both. Can leverage change management processes to drive adoption.Ability to make the team stronger and more cohesiveStrong communication skills with the ability to engage others at the right level at the right time. Communicates effectively in group settings by knowing audience, listening effectively, and being responsive. Presents solutions not just problems and effectively manages expectations.Ability to identify, mitigate, or avoid risks and works closely with leads or managers to make sure that such risks and dependencies are understood, accounted, and planned for through an appropriate strategy.Additional KSAsKnowledge of IDP concepts including software catalog design, golden path templates, and self-service action modeling.Ability to measure and improve developer productivity using DORA metrics, cycle time analysis, and qualitative feedback mechanisms.Knowledge of Port.io platform capabilities — entity modeling, scorecard configuration, and self-service automation via webhooks and workflow integrations.Knowledge of service mesh architecture and operations (Istio, Gloo Mesh), including traffic policy management and zero-trust networking patterns.Knowledge of memory architecture patterns for AI agents: in-context management, vector store integration for long-term retrieval, episodic memory for task continuity, and knowledge graph-backed semantic memory.Skill in implementing MCP servers that expose tools, resources, and prompt templates to AI agents in a structured, versioned, and governed manner.Knowledge of AI agent governance: prompt injection risks, tool call authorization, output validation, and guardrail patterns for production agentic systems.Minimum QualificationsBachelor's Degree in Computer Science, Information Technology, or related field6 years of experience in software development; pioneering new approaches and technologies in engineeringExperience in web-based applications and web services using Java, REST, ServiceNow, and other web technologies, including experience interfacing with databases, and integrating third party products with existing infrastructure.Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.Preferred QualificationsMaster's Degree or PhD in Computer Science, Information Technology, or related fieldExperience with IntellliJ/VS Code, JIRA, GitExperience with Agile/Scrum Project DevelopmentExperience with Java or a similar Object-oriented languageExperience with IDM/OSSO, Hibernate/Seam, BannerExperience with Application Integration with legacy systemsExperience with Cloud-Native Development, and/or Porting/Refactoring of On-Site to Cloud (preferably AWS)Experience with J2EE, Java EE, JavaScript, and SQLAdditional Preferred QualificationsDemonstrated experience building or scaling an internal developer portal with measurable adoption across multiple engineering teams.Hands-on experience with Port.io — blueprint modeling, scorecard authoring, and CI/CD pipeline integration via self-service actions.Production experience operating Gloo Mesh or Istio in multi-cluster environmentsDemonstrated experience designing and deploying multi-agent AI systems in production, including agent role definition, orchestration topology, and failure handling.Hands-on experience implementing MCP servers or clients to expose internal APIs or proprietary data sources to AI agents in a governed, reusable way.Technical CertificationsJob Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at View email address on click.appcast.io Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.SummaryLocation: Phoenix, AZType: Full time