Program Manager

Job Title: Senior Portfolio PMO / Program Manager Location: Rosemead, CA Hybrid onsite - Tu & Wed and as requested Duration: 6 Months Job Description Own the integrated portfolio workplan, including milestones, dependencies, critical path, stage-gate readiness, and ownership. Consolidate baseline budget, forecast, actuals, contingency, and variance explanations; reconcile the Customer Service view with IT reporting. Maintain integrated risks, issues, actions, decisions, dependencies, and changes with owners, dates, escalation thresholds, and aging. Prepare weekly and monthly portfolio rollups and concise, decision-ready materials for senior leadership and governance forums. Operate governance, intake, and change control for additions, descopes, pauses, and reprioritization. Coordinate vendor and contract oversight with Customer Service, IT, Finance, Procurement, and delivery partners. Design and maintain the operating model, RACI, governance calendar, escalation paths, and boundary with the existing DXR PMO. Support business and IT project-lead pairings without taking over product or workstream delivery accountability. Create a durable PMO package with templates, cadence, decision history, and handoff instructions. Key Responsibilities Own the integrated portfolio workplan, including milestones, dependencies, critical path, stage-gate readiness, and ownership. Consolidate baseline budget, forecast, actuals, contingency, and variance explanations; reconcile the Customer Service view with IT reporting. Maintain integrated risks, issues, actions, decisions, dependencies, and changes with owners, dates, escalation thresholds, and aging. Prepare weekly and monthly portfolio rollups and concise, decision-ready materials for senior leadership and governance forums. Operate governance, intake, and change control for additions, descopes, pauses, and reprioritization. Coordinate vendor and contract oversight with Customer Service, IT, Finance, Procurement, and delivery partners. Design and maintain the operating model, RACI, governance calendar, escalation paths, and boundary with the existing DXR PMO. Support business and IT project-lead pairings without taking over product or workstream delivery accountability. Create a durable PMO package with templates, cadence, decision history, and handoff instructions. Required Skills / Attributes Ownership of an integrated portfolio with at least three meaningful technology workstreams. Joint business and IT PMO experience. Portfolio financial management, forecasting, reconciliation, and value tracking. Risk, issue, decision, dependency, and change-control discipline. Executive communication that converts complexity into clear decisions, consequences, and next steps. Multi-vendor technology-transformation experience. Ability to drive closure across senior stakeholders without direct authority. Comfort with hybrid Agile and stage-gated governance. Credible examples or sanitized work samples of integrated plans, executive reporting, financial rollups, or decision governance. Desired Skills / Attributes Utility or other regulated-industry experience. Customer-service technology experience, including conversational AI, contact-center platforms, billing, collections, SAP, or related systems. Experience mobilizing a new PMO and leaving a sustainable operating model. Familiarity with enterprise portfolio tools and governance forums comparable Ability to balance strategic leadership with hands-on artifact creation