Clinical Support Specialist II

At Emerge, our values guide how we live, lead, and serve. Rooted in faith and renewal, they reflect our mission to restore lives through hope, integrity, and purpose.

Our Values

• We Believe: We offer grace and restoration, believing in second chances and the power of forgiveness.
• We Excel: We always grow and improve, pursuing continuous learning and a hunger for quality.
• We Serve: We put others first, leading with humility, empathy, and a willing spirit.
• We Own: We take responsibility for our actions and choices, demonstrating integrity through accountability.
• We Rise: We grow through challenges, remaining flexible, creative, and steadfast through adversity.

If these resonate with you, we would love to connect to discuss opportunities at Emerge further!

Position Summary

Provide administrative support to the clinical services team through supporting claims, medical records, and prior authorization processing.

Principal Responsibilities

• Perform general administrative functions: typing, copying, filing, and scanning.
• Perform general receptionist functions: greet/service clients and visitors, check-in clients and verify/collect their information, notify clinicians when clients have arrived, answer and transfer calls.
• Maintain a neat and organized reception area and ensure it is securely locked before leaving.
• Maintain the clinical schedule: set appointments, ensure to prevent conflicting appointments, and make daily appointment reminder calls.
• Maintain cancellation list and attempt to fill cancelled appointment slots.
• Distribute paperwork to clients, review forms for accuracy, and obtain signatures, as needed.
• Assist with billing functions: verify insurance through online and/or telephonic means, obtain insurance authorizations.
• Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.).
• Provide support for the submission of prior authorizations and ensuring complete and timely submissions to payers.
• Maintain client records according to the organization’s policies and procedures.
• Maintain organization, Ohio MHAS, and CARF required training.
• Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment.
• Maintain strict confidentiality at all times.
• Other duties as assigned.

Benefits and Pay

Full‑time staff at ERTI have access to the following benefits:

• Medical, Dental, Vision Coverage – Effective first day of the month following employment.
• Short‑Term and Long‑Term Disability Paid by Employer.
• Life Insurance for Employee in the amount of $25,000 paid by Employer.
• 401K – Eligible after 3 months. 4% Employer Match with 100% vestment.
• Paid Parental Leave.
• HSA Contribution Match.
• 3 weeks paid vacation, which accrues per pay period.
• 9 Paid Holidays and a Floating Holiday per year.
• Pet Insurance.
• Hospital Indemnity, Accident, and Critical Illness Insurance Options.
• On‑Site Weight Room.
• Pay is competitive and commiserate with experience.

Required Knowledge, Abilities, and Working Conditions

Knowledge of: Customer service techniques/skills, safety rules and procedures, the organization’s policies and procedures. Basic understanding of clinical office operations.

Abilities: Multitask and work independently with minimal supervision. Communicate information clearly and effectively. Standing, bending, stooping, sitting, walking, reaching above and below shoulder, repetitive use of hands to operate office equipment. Sit and/or stand for extended periods of time.

Working Conditions: Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).

Qualifications and Education Requirements

• Experience in working with Microsoft Office products, including email.
• Experience with using and navigating Electronic Health Records (EHR) and other industry related types of applications.
• High School Diploma or Equivalent.
• Minimum two (2) years of experience working in a standard office/clinical office environment.
• Experience working in a mental health and/or addiction treatment agency a plus.

Emerge Recovery & Trade Initiative is an Equal Opportunity Employer.