Fraud Investigator

Fraud Investigator

Location: Troy, MI 48098

The Enterprise Fraud Investigator is responsible for conducting comprehensive investigations into suspected fraud involving customers, accounts, and transactions across Retail, Private Banking, and digital channels. Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery efforts. The role requires strong analytical skills, fraud typology knowledge, regulatory familiarity, interviewing abilities, and the capability to prepare documentation for law enforcement and recovery. This includes performing in-depth research and detailed account analysis reviewing and investigating cases on the Bank's Case Management System. The review of normal and abnormal transactional activity may range from routine to highly complex utilizing internal and external research, and detailed account analysis. Assists with mentoring and training team members as well as adhering to the Bank's policies and procedures to mitigate risk exposure to the Bank. Must possess excellent analytical skills and be able to handle multiple tasks concurrently.

Job Responsibilities:

• Conduct investigations with emphasis on prevention & recovery
• Evaluate reported loss situations, fraudulent activity, and suspicious behavior to identify suspects, methods of operation, and root cause.
• Conduct investigations involving elder abuse and vulnerable adult exploitation and execute urgent interventions when necessary.
• Perform interviews with suspected first-party fraud actors to validate information and obtain statements.
• Apply knowledge of UCC Articles 3 & 4 and other regulations to reduce loss exposure and pursue recovery.
• Prepare and submit Operational Risk Event Root Cause analysis
• Document investigative findings and recommend mitigation strategies.
• Recommend preventative controls or process improvements to reduce fraud risk.
• Handle overflow of low-dollar or low-complexity fraud cases.
• Perform daily wire and ACH fraud detection reviews.
• Provide consultation to business units, supporting fraud monitoring and trend analysis.
• Build and maintain relationships with law enforcement and fraud-prevention professionals.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
• Stay informed on emerging fraud trends, schemes, and criminal methodologies.
• Uses independent judgement and discretion to make decisions.

Job Requirements

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 4+ Years of fraud investigation with medium to large regional bank
• Additionally, will consider 4+ years of fraud operations or related financial-crime experience in a medium to large regional bank.
• 1+ years of coaching and/or mentoring other fraud experienced professionals.

Preferred Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Finance, accounting, business management, or criminal justice or equivalent work experience.
• Certified Fraud Examiner

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Pay Range: $48,821.25 - $77,265.00