Administrative Associate - FP Front End Operations

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem‑solving skills. Responsibilities Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication. Schedule and reschedule appointments, check in/check out all appointments, assist patients with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements. Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility. May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate. Handle incoming calls and direct appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple workqueues. May train others using written or verbal communication, coordinate and complete special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned. Education Requirements High School diploma or GED Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements One (1) year of clerical or administrative experience. If Bachelor's degree, no years of experience is required. If Associate's degree, no years of experience is required. Knowledge/Skills/Abilities Requirements Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job, effectively uses Microsoft Office products to produce reports and documents, and demonstrates the ability to learn and master the scheduling system. Coachability: receptive to feedback, willing to learn and embraces continuous improvement. Accountability: manages performance to meet expected results and works to meet the internal/external customer requirements. Fiscal responsibility: understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, finds agreement on issues, and follows through on implementation. Job Details Legal Employer: NC Health Entity: Shared Services Organization Unit: FP Front End Operations Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.12 - $25.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity. Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State employed position. Equal Employment Opportunity Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC Health Care