Security Operations Manager

Job Description

Job Description

Pacific Security is hiring an Operations Manager in Bellingham, WA!

The range for this position is $92,196 - $95,000 annually, with the opportunity to earn monthly and discretionary bonuses in addition to your salary.

This position is based in Bellingham, Washington, with a security service area of Whatcom, Skagit, and Island counties.

If you meet the position requirements, please reply with a resume and cover letter.

 

Job Summary:

The Pacific Security Operations Manager is responsible for division cohesion and consistency at their assigned locations. This includes accounting, budgeting, client relationships, personnel, legal compliance, planning, overall division profitability, ensuring safety, and vehicle/equipment maintenance. The Operations Manager ensures directives of subordinates are carried out and quality standards are met. This position requires an understanding of subordinate job functions and customer demands as well as the capacity to share that knowledge to train others. Work outside of normal business hours may be required.

Pacific Security, a division of Parker Corporate Services, has specialized in commercial and industrial security services since 1972. We are an innovative security company striving to provide first-class customer service while working in an environment promoting professional integrity.

 

Essential Functions:

• Assist in coaching, developing, and training division staff to meet needs. This includes oversight into company policy execution by employees, assistance in completing projects as directed by management, and providing support to employees when performing their job duties.
• Primary client point-of-contact for branch accounts. Maintain ongoing client contact for feedback and proactive resolution of operational issues including site visits, meeting attendance, timely response and follow-up, phone calls, reviewing client reports, and other special events.
• Address and resolve major customer complaints, including calls pertaining to service issues.
• Understand client site requirements; Write and maintain Post Orders, work with Operations Supervisor to assign cross-training for major site succession planning.
• Respond to incoming sales requests.
• Review guard and patrol profitability reports and recommend adjustments as necessary.
• Establish annual location budget, review monthly variances, and develop plans to correct missed budget targets or goals.
• Ensure oversight and regular use of financial reports to manage key performance indicators including overtime, open shifts, retention, average payrate, over/under hours, DLR%, Net Income, and ability to take on last minute jobs.
• Communicate annual rate increases to customers and ensure current contracts exist.
• Ensure divisional strategic planning is in alignment with corporate goals by improving efficiencies and processes.
• Ensure insurance and legal compliance for existing clients.
• Directly responsible for new account start-ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition.
• Identify hiring needs and oversee the hiring process with recruitment team.
• Responsible for up-to-date training or coordinating training for all employees.
• Ensure staff meets all client and company standards.
• Ensure policies regarding coaching and correction are followed consistently, employee complaints are promptly reported and resolved, and compliance with employee relations are followed.
• Be accessible in the field to spot-check guards on site, participate in inspections, communicate company goals, and perform “meet and greets” with employees and clients on a regular basis.
• Maintain and monitor timekeeping, sales, and operational reporting systems.
• Manage employee recognition, performance, and communication programs.
• Assist with interviews and schedule candidates for onboarding when necessary.
• Complete Modification of Job Offers for various employment changes.
• Process employee termination paperwork.
• Review and approve injury/accident reports by 12pm each day.
• Maintain accurate employee notes in timekeeping system.
• Review patrol routes and patrol schedule to optimize for efficiency.
• Oversee annual guard license renewals and tracking.
• Manage division’s fleet of vehicles; responsible for all vehicle maintenance, collision estimates and repairs.
• Ensure Patrol Officers are accurately trained according to policy.
• Contribute to overall division compliance for safety/OSHA & WISHA programs and safety committee elections.
• Perform other related duties as requested or assigned.

Minimum Qualifications:

• Ability to effectively communicate, both spoken and written
• Self-motivated and continual improvement minded
• Ability to become an authorized driver
• Ability to pass WA State DOL Security Guard and Certified Trainer requirements

 

Education:

Bachelor's degree preferred, or equivalent experience, with minimum 5 years managerial experience.

 

Certificates, Licenses, Registrations:

Maintain active Security Officer License through Washington State Department of Licensing. Must be able to travel to any site as a company authorized driver.

 

Special Training/Skills:

To perform this job successfully, an individual should have knowledge in the following areas:

• Proficient with emails, spreadsheets and word processing; Microsoft fluency
• Ability to read, analyze, and interpret general business reports.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers and employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Self-motivated and able to identify problems or things that don't make sense and provide solutions.

 

Benefits Include:

• Paid Time Off 
• Health, Dental, and Vision Insurance 
• Company Sponsored Group Term Life Insurance 
• Voluntary Life Insurance
• Employee Referral Program ($250)
• Direct Deposit
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• ZayZoon – Earned Wage Access (EWA)

 

As an Equal Opportunity Employer, we are committed to attracting and maintaining talent that represents a diverse and inclusive workforce without discrimination. All applicants will be considered for employment without attention to race, color, sex, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status. Women, minorities and veterans are encouraged to apply.