Operations Support

Overview This role is client-facing and focuses on helping families and individuals during the inheritance and legacy asset transfer process. You will provide high-touch service, process paperwork, and ensure compliance with financial regulations. Base pay range $21.00/hr - $22.00/hr Key Responsibilities Serve as the dedicated point of contact for clients during inheritance processes Guide beneficiaries with empathy and professionalism via phone and email Process service requests and asset transfers with accuracy and timeliness Set clear expectations with clients in line with service level agreements (SLAs) Collaborate with internal teams, branches, and advisors to facilitate account transitions Ensure strict compliance with SEC/FINRA and company policies to mitigate risk Maintain case documentation and activity logs in internal systems Monitor daily caseload and follow up consistently with beneficiaries Apply firm’s identity verification policies to prevent fraud and identity theft Provide world-class service to both internal and external stakeholders Required Skills Strong background in financial services client support Knowledge of estates, trusts, retirement accounts, and asset distribution processes Familiarity with SEC/FINRA compliance regulations Excellent interpersonal, written, and verbal communication skills Proficiency with Microsoft Office Suite (Excel, Word, Outlook) Strong organizational skills, attention to detail, and ability to handle high volume requests Preferred Skills Series 7 & 66 (or 63 & 65) licenses Prior experience with brokerage systems or account management tools Background in estate processing or wealth management operations Seniority level Entry level Employment type Contract Job function Customer Service Industries Investment Banking #J-18808-Ljbffr