Parts Representative

Job Description

Job Description

Duration - 6 Months Contract

Shift - 1st Shift (Mon to Fri 08.00 AM to 05.00 PM)

Responsibilities:

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:
Process PO’s from Customers
Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
Process returned goods paperwork, issue credits/debits.
Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
Supply quotes to customers for material in a prompt and accurate manner.
Identify and resolve order discrepancies in a timely manner.
Resolve customer inquiries via phone or email
Handle high volume calls while performing all other task
Lead special projects and other duties as assigned.
Two or more years of customer service experience in a heavy call volume environment is required
Elevator part knowledge and five or more years elevator technical experience is a plus
Working knowledge of Word, Excel and heavy Outlook is required
The ability to read, interpret and comprehend technical drawings and specifications is required.
Effective verbal and written communication skills are required.
Must be organized and detail-oriented to perform and manage tasks as assigned. Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit