Intake Coordinator - 6th Street-Residential Services

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Male Community Reentry Program (MCRP), a program of HealthRIGHT 360, is a residential facility with a capacity of 200 beds, designed for adult males who have less than two years remaining on their prison sentences. Instead of being incarcerated in a state prison, eligible individuals can complete the remainder of their sentences in the community through MCRP. The program offers a variety of rehabilitative services focused on substance use disorder (SUD), mental health care, primary care, employment, education, housing, family reunification, and social support. Treatment for substance use disorders and mental health issues provided by MCRP typically lasts from 6 to 12 months, ensuring comprehensive support for participants.

The Intake Coordinator conducts the initial evaluation of potential clients to assess their requirements for SUD services, completes admission paperwork, and creates the initial Treatment Plan. This in-person role ensures a smooth transition for clients to their treatment team, stabilizing new clients and addressing immediate needs. The Intake Coordinator I collaborates closely with counselors, case managers, therapists, and other team members to organize and oversee client concerns, make necessary referrals, and offer educational support.

KEY RESPONSIBILITIES

Assessment and Client Care

• Welcome clients to the program and ensure high-quality customer service is provided.
• Facilitate admissions and discharges.
• Coordinate client referrals and verify services as necessary.
• Conduct thorough initial assessments to determine candidates' needs.
• Ensure immediate client needs are addressed, and appropriate referrals are made.
• Assist clients in applying for Medi-Cal and/or County funding if necessary.
• Develop and implement Initial Treatment Plans as required.
• Facilitate smooth transitions by providing warm handoffs to residential treatment staff.
• Monitor client progress and follow up to ensure services are effectively obtained.
• Provide crisis intervention within the defined scope.
• Transport clients as assigned.
• Perform urinalysis for clients and document test results accurately.
• Facilitate group counseling and carry up to 10 caseloads.

Collaboration

• Cultivate collaborative relationships with community partners.
• Collaborate with the Manager I, Admissions for weekly verifications and monthly billing cycles.
• Communicate effectively within interdisciplinary teams and actively participate in case reviews during team meetings.
• Communicate and coordinate with external referral agencies to facilitate client placements based on needs and program availability.
• Ensure clients are authorized for treatment and coordinate with relevant departments such as the Department of Adult Parole Operations and Male Community Reentry Program.
• Communicate with funding agency to ensure clients are authorized for treatment.

Administrative

• Document pertinent client information accurately and comprehensively into various electronic systems.
• Process billing and verification activities accurately and reconcile discrepancies.
• Write and finalize progress notes within a specified timeframe.
• Ensure completion of all necessary documentation related to admissions processes.
• Maintain compliance with relevant registration or certification standards.
• Uphold internal and external regulatory requirements such as HIPAA, agency policies, and other applicable standards.

Training and Professional Development

• Attend and actively engage in meetings, training sessions, and supervision.
• Stay updated with relevant emails and respond promptly as needed.
• Arrange work schedules in alignment with agency requirements.
• Complete assigned training promptly to enhance professional competence.

And perform other assigned duties.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services, Social Work, Psychology, or other related field preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP). Valid First Aid and CPR certification or ability to obtain within 30 days of hire. Valid California Driver’s License.

Experience

• Experience with admissions and discharges from a community mental health or substance use disorder treatment setting.
• Experience in culturally diverse substance abuse populations with co-occurring disorders or with the history of incarceration desired.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 5 Hrs
• Standing 2 Hrs
• Walking 1 Hr
• Driving Occasionally

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8-hr workday, employee must:

• Bend/stoop: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Climb: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Reach above shoulder level: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Kneel: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Balance: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Push/pull: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Squat: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Crawl: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Crouch: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Lift*: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)
• Carry**: Not at all; Occasionally (1/4-2½ hrs.); Frequently (2½-5½ hrs.); Continuously (5½-8 hrs.)

* Usual number 5 lbs; Maximum number 20 lbs

** Usual number 5 lbs; Maximum number 20 lbs

Job requires:

• Working at heights: No
• Operating heavy machinery: No
• Operating desk machines: Yes (Computer, fax, printer, phone)
• Precise manual dexterity: Yes (Documentation, data entry)
• Exposure to extreme heat, cold, humidity: No
• Exposure to dust, fumes, gases, chemicals: No