Medical Support Assistant (Advanced)

Advanced Medical Support AssistantThis is an open continuous announcement and will remain open until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.The Advanced Medical Support Assistant performs duties that include, but are not limited to:Schedules, cancels, and coordinates patient appointments to ensure timely access to healthcare services.Maintains accurate appointment schedules and prepares required pre-appointment documentation.Collaborates with interdisciplinary healthcare teams, including primary care, specialty clinics, mental health, dental, and community care providers, to coordinate patient care.Processes patient consults and enters appropriate authorizations in accordance with Office of Community Care procedures and guidelines.Communicates with VA and community providers to coordinate appointments, verify acceptance of VA patients and payments, and facilitate continuity of care.Obtains, reviews, scans, and documents medical records and information from community providers in the Computerized Patient Record System (CPRS).Verifies patient identity and updates demographic information during check-in and telephone interactions to maintain accurate patient records.Collects, verifies, scans, and updates patient health insurance information, including identifying third-party insurance coverage.Provides professional customer service by responding to patient inquiries, addressing concerns, and directing patients to appropriate staff or departments.Coordinates internal and external healthcare services by communicating with Veterans, providers, and other healthcare professionals.Promotes Veteran enrollment and utilization of My HealtheVet (MHV).Maintains confidentiality of sensitive patient information and complies with VA privacy, security, and patient safety requirements.Work Schedule: Full time; Work schedule will be determined upon selection.Telework: Not Available.Virtual: This is not a virtual position.Functional Statement #: 54009-ARelocation/Recruitment Incentives: Not Authorized.Permanent Change of Station (PCS): Not Authorized.