Training and Quality Manager

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career—from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Training and Quality Manager Job Location 150 N 18th Ave, Phoenix, AZ 85007 Posting Details Salary: $66,000 Grade: 22 Job Summary The position reports to the Quality Assurance Administrator, Senior and is responsible for all aspects of the statewide cancer registry training program which involves project management of considerably technical difficulty. Serves as the state's point of contact for cancer registry training and ensures registry updates are integrated through various communication strategies. The position will be the designated Education and Training Coordinator (ETC) required of the CDC federal grant and serves as Arizona's representative, ensuring compliance of specific CDC training standards. The position develops short‑and‑long range program goals and objectives for innovative approaches for statewide training initiatives, prepares and manages the training budget and any associated contracts, implements computer‑based learning programs, and designs and delivers statewide training meetings, seminars, and workshops following registry professional standards for continuing education credits. Develops and administers training programs for new mandated reporters in Arizona. Incorporates QA findings and results of the CDC National Program of Cancer Registries Data Evaluation Reports, Program Evaluation Instrument, and audits into educational and training plans and evaluates training program effectiveness. The position is responsible for the oversight of new employee training in collaboration with the Operations Administrator and cancer registry leadership. It also develops, writes, and maintains reporting manuals and guidance documents used by mandated reporting entities and internal registry staff. This position collaborates with the registry leadership to ensure the registry policies and procedures are established and updated as necessary. Responds to Release of Information records requests from the public and the U.S. Department of Justice Civil Division and interprets complex rules and regulations as a subject matter expert. The position is expected to stay current in national cancer reporting standards and practices, participate in internal, stakeholder, and national meetings and trainings, and maintain collaborative relationships. As part of the QA Unit it supports data integrity initiatives through quality audits, data reports, and leads the complex case deduplication protocols through various CDC software applications. The position contributes to maintaining high quality registry data through collaboration with the registry team and will participate in the CDC federal grant application process, contributing to progress reports and performance measures. This position will require travel in the performance of duties. In the absence of the Quality Assurance Administrator, the position may make section‑level decisions with appropriate approval from program leadership. Job Duties Develop, implement, maintain, and evaluate statewide professional educational training programs/modules and workshops to ensure that mandated cancer reporting entities are adequately trained to report high‑quality cancer cases and meet CDC National Program of Cancer Registries (NPCR) federal grant requirements. Provide budget training requests and manage associated contracts. Develop, write, and publish educational materials and high‑level registry updates for statewide mandated reporting entities. Create and disseminate registry information and coding standards through various communication strategies; advise supervisor of coding and reporting changes and their impact; conduct web‑based surveys, analyze results, and provide written reports. Assist supervisor with surveillance and quality assessments of cancer registry data through ad‑hoc quality studies, audits, reports and follow‑back to reporting entities with appropriate education and training to achieve optimal quality. Utilize CQI methods to implement process improvements. Lead the documentation of standard registry documents that guide reporting of cancer cases and internal standard work procedures; organize, write sections, and produce the registry handbook and guidance documents consistent with cancer regulations and CDC NPCR standards; develop annotations and supplements to maintain consistency with national standard setters. Lead the quarterly deduplication process using the CDC Match*Pro software application to meet registry and CDC data submission standards; resolve all cancer cases identified in the report and consult with supervisor when necessary. Interpret complex cancer registry regulations and documents; provide technical assistance to registry staff and mandated reporting entities; perform research for coding and abstracting inquiries; organize inquiries in the Q&A Index and provide formal written replies following guidelines. Lead and implement processes to respond to Release of Information (ROI) from the public and the U.S. Department of Justice Civil Division, ensuring agency and registry confidentiality and privacy policies are followed. Other duties as assigned as related to the position. Knowledge Policies, procedures, rules, and regulations pertaining to cancer registration. Comprehensive knowledge of cancer registration standards outlined in the American College of Surgeons Commission on Cancer data dictionary, Arizona Cancer Registry handbook, International Classification of Diseases for Oncology, SEER Program Manual, SEER Summary Staging Manual, American Joint Committee on Cancer Staging Manual, Solid Tumor Rules, Collaborative Stage Data Collection System, SEER*Rx Interactive Antineoplastic Drug Database, and Hematopoietic Database. Human anatomy and physiology related to the diagnosis and treatment of cancer. Medical terminology related to the diagnosis, pathology, staging, and treatment of cancer. Quality assurance and data analysis practices. Report preparation and data presentation. Principles of management and program planning. Microsoft products (Word, Excel, PowerPoint, Publisher, Access) and database management. Google and Adobe products. Cancer Registry products (e.g., Match*Pro). Performance Management and continuous quality improvement and Lean methodologies. Skilled In Oral and written communication. Interpersonal relations, as applied to contacts with subordinate staff, mandated reporters, stakeholders, and the public. Management in the development, implementation and evaluation of programs of considerable scope and complexity. Project management and organization. Analyzing and evaluating technical and epidemiological data and report writing. Proficient computer skills, especially in word processing, presentation, and publishing. Ability To Plan, organize and administer a health program. Synthesize complex scientific/medical data and audit results. Handle multiple tasks simultaneously and efficiently. Make presentations to small and large groups. Set and achieve goals and objectives. Work collaboratively in teams and across organizations; build strong relationships inside and outside the organization. Synthesize feedback and adjust plans accordingly. Develop and write technical documentation. Resolve issues of non‑compliance from reporting hospitals and other reporting entities. Support a diverse multicultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preferences Three years of professional experience in a cancer registry program; experience as a trainer in cancer registry is a plus. Associate’s degree or Bachelor’s degree in Health Information Management or Health Technology or a related field with three years of work experience in a cancer registry or health‑related program. A Master’s degree in public health may substitute for one year of experience. Pre-Employment Requirements Must possess a valid Driver's license. Credentialed ODS-C (Oncology Data Specialist - Certified) within two years of hire. Guidelines at All newly hired state employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). If this position requires driving or the use of a vehicle as an essential function of the job to conduct state business, the following requirements apply: Driver’s License Requirements. Benefits Affordable medical and dental insurance plans. Paid vacation and sick time. Paid parental leave—up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program). Ten paid holidays per year. Wellness program and plans. Life insurance. Short‑ and long‑term disability insurance. Defined retirement plan. Award‑winning infant at work program. Credit union membership. Transit subsidy. ADHS Student Assistance Pilot Program. Retirement The State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. New state employees have a 27‑week wait period before contributions begin. Equal Opportunity Statement The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing View email address on click.appcast.io. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. The Department of Health Services is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification. #J-18808-Ljbffr Arizona State Government