Customer Service Representative

Customer Service Representative

Location: Baton Rouge, LA, US, 70809 Group: Emerging Businesses Group Division: Sales

It's what's inside that counts. There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job: CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do:

• Serve as the first point of contact for customer inquiries via phone, email and in person communication.
• Process order accurately and efficiently through CMC's computer systems.
• Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
• Telephone and face to face contact with customers providing recommendations, price/job quoting, and entering sales orders.
• Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
• Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
• Assist with handling cash transaction and reconciling daily reports as needed.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
• Perform other administrative and support duties as needed.

What You'll Need:

• 1-3 years of experience in customer facing role, preferably in construction or industrial services.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to manage multiple priorities under pressure.
• Ability to multi-task and remain organized in a fast-paced environment.
• Team-oriented with a positive and professional demeanor.
• Bilingual verbal and written communication in English-Spanish preferred.
• High School Diploma or GED required.
• Bachelor's degree preferred.

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career and our world forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.