Venue Manager / General Manager

Job Description

Job Description

About the Role:

Are you ready to launch and lead one of Prison Island’s newest U.S. locations?
Prison Island is an international immersive entertainment concept combining action, strategy, teamwork, and challenge-based gameplay in a unique interactive environment.
As Prison Island continues its expansion across the United States, we are looking for a hands-on, entrepreneurial and guest-focused Venue Manager/General Manager to lead our new location in Grapevine, Texas, in the heart of the Dallas–Fort Worth market .
This is not simply a desk-management position. The Venue Manager/General Manager will take ownership of the day-to-day performance of the venue — leading the team, delivering an exceptional guest experience, maintaining operational and technical standards, developing local business, and ensuring the facility is operating at its best.

You will also become part of Prison Island's growing U.S. management team, with opportunities to contribute to future openings and the development of the brand nationwide.

Responsibilities:
1. Operational Management
• Coordinate the daily operations of the venue including reception, reservations, gameplay operations, cleaning, safety, and guest flow
• Supervise the technical maintenance and functionality of game rooms and equipment
• Manage inventory and operational ordering needs including snacks, beverages, supplies, and game materials
• Monitor KPIs and implement operational improvements to maximize efficiency and guest satisfaction

2. Team Leadership
• Recruit, train, coach, and manage a dynamic operations team
• Create schedules adapted to operational needs and customer flow
• Foster a positive, professional, and motivating workplace culture
• Participate in HR-related administrative processes including onboarding, evaluations, attendance management, and employee coaching

3. Customer Experience
• Ensure exceptional guest service standards at all times
• Handle and resolve guest concerns with professionalism, empathy, and efficiency
• Create an engaging and welcoming entertainment environment
• Support the development of events, promotions, group bookings, and team-building experiences

4. Financial & Administrative Responsibilities
• Manage daily operational and financial procedures
• Support reporting, budgeting, and operational performance analysis
• Control operational costs and support expense optimization efforts

Requirements:

• 2+ years of experience in venue, hospitality, entertainment, or retail management
• Proven leadership skills with the ability to motivate and develop a team
• Strong customer service orientation with excellent communication skills
• Experience managing scheduling, payroll, and budgeting responsibilities
• Proficiency with point-of-sale and booking/reservation software
• Problem-solving mindset with the ability to stay calm under pressure

Work Environment & Operational Expectations

Due to the nature of the entertainment and hospitality industry, this role requires schedule flexibility and operational responsiveness.

The Venue Manager / General Manager may occasionally be required to:
• Work evenings, weekends, holidays, and peak operational periods
• Support grand openings, special events, and operational initiatives
• Assist with future Prison Island locations or multi-site operational support when required

This role is highly operational and leadership-focused and requires strong communication, adaptability, professionalism, and problem-solving skills.