Technology & AI Learning Specialist

Technology & Ai Learning Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Professional Development Team as a Technology & AI Learning Specialist in our Atlanta or Miami office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Atlanta or Miami office on a hybrid basis and reports to the Manager of Digital, Operations, and Technology.

Position Summary

As part of the Professional Development team, the Technology & AI Learning Specialist will deliver technical learning programs on a variety of topics offered to GT attorneys and staff, including AI integrated resources, internal legal applications, and regular New Hire Onboarding. The Technology & AI Learning Specialist will collaborate with instructional designers, subject matter experts, stakeholders, and project teams to create, design, and develop job aides, quick reference cards, guides and other resources used when conducting instructor-led programs.

Key Responsibilities

• Delivers learning programs for attorneys and staff on the firm's core technical applications and AI resources. Training delivery formats include in-person classroom, virtual training, and one-on-one instruction
• Regularly facilitates Global New Hire Onboarding for the North American offices
• Effectively uses the firm's virtual platforms to ensure the learning environment is engaging; working in conjunction with other members of the learning team as needed to keep up with the new features of the virtual platforms
• Serves as training lead where project management skills will be required to coordinate efforts and resources within the Professional Development team as part of a larger project team
• Works with instructional designers to ensure firm-branded templates are used and that deliverables are reviewed for quality assurance prior to implementation
• Builds relationships with various stakeholders in the US offices to understand their business objectives and align training efforts
• Designs and develops world-class engaging programs and curricula for their offices as needed; define objectives, outline course content and exercises, develop content, assessments and supporting materials for learning efforts
• Partners with regional human resource professionals, business directors or operational department heads to conduct needs analysis to recommend and implement appropriate learning programs to address skill gaps and provide feedback to management
• Teams up with software rollout teams by participating in pilot orientation sessions, conducting testing and reporting results, soliciting feedback from pilot users, and compiling statistics of overall pilot results
• Generates class rosters, reports, and updates attendance in GT's Learning Management System
• Provides metrics on learning programs as requested
• Stays up to date with industry and field current trends, including AI
• Performs other job-related duties as required

Qualifications

Skills & Competencies

• Proven proficiency in delivering technology training programs in-person and virtually
• Strong technical and project management skills
• Ability to establish credibility with client base as a valuable resource and consultant in technical training and applications
• Must be proficient in the application of instructional design
• Excellent verbal, written and interpersonal communication skills in the English language
• A self-starter who takes ownership of assigned projects and shows commitment to the job; ability to work independently

Education & Prior Experience

• 5 years of experience in a training environment, preferably in a professional services organization; prior legal industry experience is desired
• Bachelor's Degree or equivalent experience in Technology, Education, or related field preferred
• Certified Professional in Learning and Performance a plus
• Experience with AI integrated applications a plus, including CoCounsel, Westlaw Advantage, Luminance, Definely, Intelligize+ AI, Clearbrief, and Copilot

Technology

• Strong technical knowledge of multiple software applications used in a legal environment including MS Office 365, iManage or similar large document management system, and BigHand or similar document production tools

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.