ServiceNow SPM Technical Consultant

Role description

• Build the demand management foundation: intake form, assessment and approval workflow, plus the Smartsheet-to-ServiceNow demand field mapping and data import.
• Configure program and project management — templates, project task and WBS structure, and status report templates with KPIs, milestones and RAG reporting.
• Build the Smartsheet field mappings into project, project task, program and portfolio records, including picklist translation and date/duration conventions.
• Configure financial management: rate cards, cost plan structure, fiscal calendar and period setup, then load purchase orders, invoices and CMS funding with federal/state match splits.
• Configure resource management — resource plans, role-based allocation and capacity views.
• Rebuild demand, project, program and portfolio reporting in ServiceNow and validate parity against Power BI ahead of its retirement.
• Unit test all configuration and produce as-built documentation ahead of UAT handoff.

Required experience

• 5–8 years hands-on ServiceNow SPM/ITBM configuration across demand, project, program and portfolio management.
• Direct experience building cost plans, fiscal period configuration, and forecast versus actual reporting in ServiceNow.
• Demonstrated data migration into SPM — field mapping, transform maps, import sets and reconciliation — ideally from Smartsheet or a comparable PPM toolset.
• Performance Analytics and reporting build experience, including replacing an incumbent BI tool and proving parity before decommission.
• Preferred — uses AI heavily across SPM build and migration: mapping legacy field structures, generating transform logic, producing reconciliation test scenarios from source extracts, and drafting as-built documentation.
• Applies AI to large financial and project data sets while personally verifying results against source.
• ServiceNow CSA required; CIS-SPM strongly preferred. Public sector or CMS funding familiarity a plus.

This is a remote position.