TRAINING OFFICER 2

DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.INSTRUCTIONAL DESIGNERJob Location:Division of Business Services Office of Professional Development1990 W Camelback Rd, Phoenix, AZ 85015Posting Details:Salary: $56,453.28 Grade: 20Closing Date: November 22, 2026Job Summary:Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!The Department of Economic Security, Division of Business Services (DBS), Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer supporting the Division of Child Support Services (DCSS). You can be a part of the DCSS mission to provide timely child support services that are in the best interest of the child by using your knowledge and expertise of Instructional Design to use modern design software to build hands-on training and high-impact learning experiences for the front line case workers, management, and support staff of DCSS. With direction from the Training Supervisor, the Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards and any identified performance goals or business objectives. This position collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events. This position identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conducts interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, this position assesses present and future needs to develop educational goals and objectives, initiates related curriculum, instructor guides, reports, and correspondence, and prepares audio and visual materials related to the assigned training areas.This position will work a hybrid-remote schedule with regular in-office attendance required a minimum of one day per week, and more often as may be needed.The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.Job Duties:Essential Duties and Responsibilities include but are not limited to:Designs, develops, and revises courses for delivery in a variety of media to all Department employees. Uses instructional-systems design models to ensure effective training, and uses training technology to develop and deliver learning products. Researches Department policies and procedures, State and Federal guidelines, databases, legal requirements, services, and knowledge and skill levels needed for course development. Researches and drafts training materials. Assesses change for present and future needs to develop educational goals and objectives. Initiates related curriculum, instructor guides, reports, and correspondence. This position requires access to the Federal Tax Information (FTI) system. Participates in meetings, special projects and/or committees as determined by the supervisor or Department management. Performs routine administrative tasks in support of own work. Works with technical expert in assigned area of training and assists to ensure training goals are met. Interviews SMEs on organizational requirements and performance measures. Travel required depending on business needs.Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff. Evaluates training to assess training impact. Communicates evaluation data to stakeholders and modifies training based on evaluation data. Knowledge, Skills & Abilities (KSAs):Knowledge of: Adult learning principles Principles of employee development and training Nature of the learning process Trends in employee training Training strategies and methods Administrative and management theory and practicesSkilled in:Customer service and team buildingPlanning, organizing, implementing, and coordinating trainingEvaluating and improving training materials and coursesGroup dynamics and facilitationMaintaining large volumes of information about complex programsProblem analysis, research and resolutionEstablishing and maintaining effective working relations with individuals, groups and other agency representativesOral and written communicationUsing computer applications, such as Microsoft Office Suite and Google WorkspaceAbility to: Work independently; Monitor and adjust work plans; Learn State and Federal guidelines, policies, procedures, and rules related to Department services; Become knowledgeable in mainframe case management and related performance measures. Selective Preference(s):The ideal candidate for this position will have:Bachelor's degree or higher in an applicable subject area such as Instructional Design, Human Resources and Employee Development, Adult Education, Psychology, English or similar field. One year of experience as an Instructional Designer creating training for Adult Learners.Pre-Employment Requirements:If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).Benefits:The Arizona Department of Economic Security offers a comprehensive benefits package to include:Affordable medical, dental, life, and short-term disability insurance plansParticipation in the Arizona State Retirement System (ASRS) and long-term disability plans10 paid holidays per yearPaid annual and sick leavePaid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child Deferred compensation planWellness plansTuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit SubsidyCareer Advancement & Employee Development OpportunitiesBy providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.Contact Us:For questions about this career opportunity, please contact Shawn Morrison at View phone number on click.appcast.io or by email at View email address on click.appcast.io State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shawn Morrison at View phone number on click.appcast.io or by email at View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation.