Universal Banker - Limerick

General Duties and Responsibilities Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt, efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource. Opens, closes, and services every type of deposit product, and is able to take and disburse loans. Performs branch functions requiring an in-depth knowledge of branch transactions, including but not limited to paying and receiving Financial Service Representative functions accurately, balancing the cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault settlement, etc. May ensure daily office settlement. Assists in the training of personnel and may be a member of a committee (e.g., Safety Committee) and train personnel on the information obtained from attending committee meetings. Assists in processes and prepares branch cash and settlement. Is able to relate to other people beyond giving and receiving instructions. Supports the community through involvement and participation in local volunteer and/or charitable organizations. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities. Requires availability during all operating branch hours, including holidays and weekends. Assumes additional job‑related duties as requested. Required Training, Experience and Education Must be proficient in all aspects of the job. High School diploma or equivalent. Complete Universal Banker Certification Checklist and fulfill re‑certification requirements annually. Interpersonal skills to represent the Bank positively when dealing with both internal and external customers. Regularly required to stand for prolonged periods of time – all day if necessary. Successfully motivates team members in all aspects of QNB's Service Excellence. Ability to lift and maneuver 25‑30‑pound coin bags. Communication skills that model QNB's sales efforts, including the ability to identify and fulfill customers' current and future needs. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (some college courses preferred but not required). Fulfills QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all requirements, including acceptable background investigation results. PA Notary as needed by the Branch (to be determined by Branch Manager). If required, PA Notary must be maintained by completing a renewal package prior to Notary expiration. Ability to solve problems and carry on without supervision. Preferred Training, Experience and Education Successful completion of Banking Fundamentals and Consumer Lending. Strong product knowledge and active championing and coaching for Q2 Sales and Service, referrals, and product campaigns. #J-18808-Ljbffr QNB Bank