1st Street Deli Restaurant - Supervisor - FT

Our Commitment To Service

At Seminole Gaming, we don't have customers - we have Guests. Each Guest is welcomed with the same pride, warmth, and respect as one would show in their own home. At 1st Street Deli, every interaction reflects our commitment to welcoming hospitality, efficient service, quality food, and a positive Guest experience. Unparalleled Service is not just an expectation; it is a standard upheld by every leader on our team.

Position Summary

Reporting to the Executive Director, Food and Beverage, the 1st Street Deli Supervisor is responsible for the daily execution of deli operations, with a primary focus on Guest experience, service standards, team leadership, food quality, cleanliness, and shift performance within a high-volume casino dining environment.

The 1st Street Deli Supervisor serves as a hands-on leader, ensuring that service standards are met consistently, Team Members are supported and developed, and Guests receive friendly, attentive, and efficient service at all times. This role is critical in maintaining 1st Street Deli's reputation for quality food and dependable service.

Essential Duties & Responsibilities

Operations & Floor Leadership

• Lead day-to-day restaurant operations during assigned shifts, ensuring service flows smoothly and standards are consistently executed.
• Act as the shift supervisor as assigned, with responsibility for deli operations, service flow, food quality, cleanliness, and Guest satisfaction.
• Monitor staffing levels and adjust as necessary to meet business volume and service expectations.
• Ensure opening, mid-shift, and closing procedures are completed accurately and efficiently.
• Maintain strong communication with culinary and support teams to ensure operational alignment.

Guest Experience & Service Excellence

• Maintain a visible, engaged leadership presence throughout the deli during service.
• Proactively engage with Guests, ensuring a friendly, efficient, and positive dining experience.
• Handle Guest concerns, complaints, and service recovery situations promptly, professionally, and within established guidelines.
• Support the recognition and relationship-building of frequent and VIP Guests.
• Reinforce service standards and hospitality behaviors with all Team Members.

Team Leadership & Development

• Supervise, coach, and motivate front-of-house team members to perform at a high level.
• Assist with onboarding, training, and retraining of new and existing team members.
• Provide ongoing performance feedback, coaching, and corrective guidance as needed.
• Promote positive employee relations and contribute to a respectful, professional, and inclusive work environment.
• Escalate employee issues appropriately while maintaining confidentiality and fairness.

Administrative & Financial Support

• Complete required shift paperwork, including sales reports, labor tracking, and cash handling documentation.
• Ensure accuracy of register operations, cash drawers, and proper cash control procedures.
• Assist leadership with scheduling, timekeeping accuracy, and payroll support.
• Support inventory control practices, including monitoring product usage and reporting shortages or variances.
• Follow all internal controls and operational procedures, including MICS requirements.

Compliance, Safety & Standards

• Enforce all Seminole Gaming, Food & Beverage, and departmental policies and procedures.
• Adhere to Gaming Commission regulations and responsible alcohol service standards.
• Maintain a clean, safe, and organized work environment for Guests and Team Members.
• Promptly address safety concerns and notify appropriate departments of deficiencies.
• Report any observed ethical, regulatory, or legal concerns to management or through appropriate channels.

Service Initiative Expectations

• Create an engaging, welcoming, clean, and professional dining environment aligned with 1st Street Deli standards.
• Embrace and reinforce the Five F's: Fast, Fun, Friendly, Fresh, and Focused.
• Treat every Guest with care and individuality while anticipating and responding to their needs.
• Maintain a professional appearance and demeanor at all times.
• Stay informed on casino events, promotions, and amenities to better assist Guests.
• Foster positive relationships with Guests, Team Members, vendors, and internal partners.
• Promote responsible gaming and responsible alcohol service, escalating concerns discreetly and appropriately.

Qualifications

• Associate or Bachelor's Degree in Hospitality, Restaurant Management, or related field preferred; equivalent experience considered.
• Minimum 2-4 years of restaurant supervisory or management experience, preferably in a high-volume dining environment.
• Strong knowledge of front-of-house operations and service standards.
• Working knowledge of basic financial reports, cash handling, and labor controls.
• Proficiency in Microsoft Word and Excel.
• Current Food Handling Certification required.
• Strong communication, leadership, and problem-solving skills.

Physical Requirements & Work Environment

• Ability to stand and walk for extended periods; frequent bending, reaching, and lifting up to 25 pounds.
• Must be able to work flexible schedules, including nights, weekends, and holidays.
• Exposure to casino-related environmental factors, including noise, crowds, and secondhand smoke.

Tribal Hiring Preference & Licensure

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Acknowledgment & Disclaimer

This job description outlines the essential functions of the position and may be modified by management based on business needs. Employment is at-will and does not constitute an employment contract. Only the Vice President & General Manager has authority to enter into employment agreements.