Administrative Assistant / Receptionist

Join Tampa's Largest Appliance Showroom! Position Summary The Receptionist / Administrative Assistant is responsible for greeting customers, answering phones, assisting with administrative tasks, coordinating communication between departments, and ensuring an exceptional customer experience from start to finish. Responsibilities Greet customers and visitors in a professional and welcoming manner. Answer incoming phone calls, text messages, and emails. Direct customer inquiries to the appropriate Appliance Advisor or department. Schedule appointments, deliveries, and service calls as needed. Assist with customer order processing and documentation. Prospect and qualify potential customers through phone, email, text, and online outreach, generating leads and scheduling appointments for the sales team. Maintain customer records and update information in company systems. Process paperwork, filing, scanning, and data entry. Assist with financing applications and warranty registrations. Monitor showroom appearance and ensure reception area remains organized. Support management with various administrative and operational tasks. Handle customer concerns professionally and efficiently. Assist with inventory-related paperwork and vendor communications. Perform other duties as assigned. Qualifications Required High school diploma or equivalent. Minimum 1 year of customer service or administrative experience. Strong verbal and written communication skills. Professional appearance and positive attitude. Excellent organizational and multitasking abilities. Proficiency with Microsoft Office (Word, Excel, Outlook). Proficient in using internet search tools and social media platforms. Comfortable learning new software systems. Reliable transportation and punctual attendance. Preferred Experience in appliance, retail, furniture, construction, or home improvement industries. Experience with CRM, POS, or inventory management systems. Bilingual (English/Spanish) is a plus. Knowledge, Skills & Abilities Ability to remain calm and professional in a fast-paced environment. Strong attention to detail and accuracy. Effective problem-solving abilities. Ability to prioritize multiple tasks simultaneously. Team-oriented mindset with a willingness to assist others. Paid Time Off (PTO). Employee discounts on appliances. Opportunity for advancement within a growing company. Hands-on training and professional development. Family-oriented, small business work environment. About The Appliance Plug The Appliance Plug is Tampa's largest appliance showroom, offering premium appliance brands, financing options, extended warranties, and professional delivery and installation services. We pride ourselves on delivering exceptional customer service and helping homeowners, builders, and contractors find the perfect appliances for their projects. #J-18808-Ljbffr