Security Technician

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.


At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.


Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.


Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

This position will be working out of our Phoenix, AZ office.

Alarmtec Systems recently joined the Impact Fire Services team and is a subsidiary company of Impact Fire Services. We specialize in providing individualized attention to commercial, industrial and government accounts with complex requirements for Fire Alarm Systems, Structured Cabling Systems, Access Control Systems, Video Surveillance Systems, Security Systems, and Intercom & Nurse Call Systems. We operate out of our Sherwood, Arkansas District office.

The Technician will be responsible for providing inspections, installations, programming, and service on a variety of security alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. The Technician will work with the Company to obtain local city listing agents. The Technician is also responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.


Job Responsibilities

• Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
• Achieve any weekly productivity goals assigned by the Security Alarm Manager or designated Agent.
• Firm understanding of how low voltage systems operate with the ability to trouble shoot and fix customer issues.
• Mechanically inclined and accustomed to working with tools (screw drivers, wire strippers, pliers, ladders, drills, saws, etc...)
• Must be able to take initiative and be organized to complete tasks on service calls and small job sites as directed by a supervisor in order to complete work in a timely manner for our customers.
• Learn applicable codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Security Alarm Manager or Agent.

Job Qualifications

• Arkansas Level 1 Alarm License (Required)
• Ability to learn applicable installation, inspection, and servicing code.
• Excellent communications and customer service skills.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

Preferred Qualifications

• Low voltage service experience preferred.
• Applicable experience either in the security protection industry or the commercial customer service business in some capacity is a plus but not required.
• A security alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications.
• Willing to travel for weeks at a time.
• Willing to work nights if needed.
• Ability to pull wire, trim-out, and program devices.
• Security License a plus.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.


We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.