Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Why Join Our Team?
Andrew Suby State Farm is looking for a customer-focused, organized, and motivated Customer Service Representative to join our growing team. In this role, you’ll help customers with their insurance needs while identifying opportunities to recommend additional products and services.
We're a fun, supportive, and team-oriented office where your contributions matter and every day brings new opportunities to learn and grow. Our ideal candidate is already great at customer service, takes initiative, and enjoys being part of a team that works hard and has fun along the way.
If you're looking for more than just a job—a place where you're appreciated, supported, and encouraged to succeed— we'd love to meet you!

Benefits We Offer

• Competitive Salary: $41,600 Base + Uncapped Commission (Expected annual salary $45k-65K+)
• Signing bonus up to $2,000 , based on licenses obtained before your start date
• Simple IRA with company matching
• Health insurance stipend
• Paid time off. All major holidays off!
• Bonus based on performance, uncapped commission, individual and team goals
• Opportunity for advancement
• Training & development
• Consistent Monday–Friday schedule. Occasional schedule flexibility may be needed to accommodate customer needs.
• Supportive team environment

What You’ll Do

• Answer calls, emails, and customer inquiries professionally
• Assist with policy changes, billing questions, coverage questions, and account updates
• Help customers navigate next steps following a claim or loss
• Build strong customer relationships through attentive, personalized service
• Identify customer needs and recommend appropriate insurance products
• Generate and follow up on leads, quotes, and customer requests
• Maintain accurate customer records and documentation
• Work toward agency goals for customer service, retention, and sales

What We’re Looking For

• Previous customer service experience; insurance or financial services experience preferred
• Strong communication and active listening skills
• Organized, dependable, and comfortable multitasking
• Comfortable learning new technology and computer systems
• Comfortable having sales conversations and recommending products
• Coachable and willing to learn
• Willingness to obtain and maintain required insurance licensing

About Our Agency
Andrew Suby State Farm is a growing insurance and financial services agency in Marshall, MN. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and achieve their goals. We provide personalized insurance and financial services, including Auto, Home, Business, Farm, Life, Renters, Health, and more. Our team takes the time to understand each customer’s needs so we can help protect what matters most. We’re looking for someone who wants to become an important part of our growing agency.

Ready to Grow With Us?
If you’re looking for more than just a job and want the opportunity to build your skills, develop your career, be rewarded for your success, and make a difference in the lives of customers, we encourage you to apply!