Client Manager (TAG Program, United States)

WHAT IS TAG

The Technology Approval Group (TAG) Program brings together over 200 leading water and wastewater utilities from around the globe. Through the TAG Program, utilities collaboratively evaluate emerging technologies, exchange best practice and technology experience, and discuss industry topics in a safe and confidential peer space. The peer-to-peer knowledge exchange equips utilities with critical insights that help them confidently derisk technology implementation and accelerate innovation.

WHY THIS ROLE? WHY NOW?

This position is dedicated to supporting the continued growth of the US region of Isle’s TAG Program. The water industry is at a pivotal point with increasing challenges and dwindling resources. The Client Manager plays a crucial role in bringing stakeholders together to share expertise, experience, and knowledge transfer. This position facilitates, guides, and amplifies the value of these collaborative peer-to-peer partnerships. This position will also be responsible for growing the US membership network with like-minded water utility leaders, that together, we can accelerate innovation in water.

PRINCIPAL ACCOUNTABILITIES

The Role’s Mission: To lead as Client Manager supporting the facilitation, planning and client engagement responsibilities around the TAG program. Additionally, to serve as a project manager for Isle’s advisory/consulting services needs across the US business. Client Management Serve as Client Manager for dedicated regions within the TAG Program. Responsibilities include client retention, client engagement and participation in the TAG program, and working with clients to identify and support their needs. Maintain client records with a high degree of accuracy within Isle’s internal and third party databases. Build strong client relationships with existing TAG members, meeting the highest levels of customer satisfaction. This is measured by client engagement, retention, and broadening of Isle’s trusted advisory relationship beyond the TAG program. Meeting Facilitation Prepare and facilitate regional TAG meetings and gathering of annual insights around individual client needs and interests related to technology, innovation, and collaboration with peers. Have a strong grasp on communicating Isle’s value proposition and services. Growth Identify and secure other like-minded leading water utilities to join TAG and increase membership through their commitment to join. Identify opportunities for Isle’s services with TAG clients and other water industry stakeholders. Identify suitable opportunities to collaborate with colleagues in shaping the scope of work and building out the commercial proposal. Other Work with the internal senior management team to provide suggestions and ideas for improving the TAG program experience that maintains Isle’s innovation leadership in the sector. Maintain and report out performance metrics monthly and quarterly, and as needed by senior management. Job-Related Competencies Comfort in developing and leading presentations to senior management and a diverse set of stakeholders Comfort in conducting business development activities Technical understanding of municipal water and wastewater treatment operations and processes Project management experience and ability to lead time with clear direction and provide support when needed

ABOUT THE ROLE

Employment: Full Travel: ~20% Location: USA Compensation: Salary range is $85,000-$100,000 based on qualifications

BENEFITS

Remote work/base with optional flex schedule (5/4-9 schedule, alternating 36- and 44-hour weeks or standard 8-5 schedule of 40 hours per week) 401k with match upon start included at 3% Medical, dental, vision on the first day of hire (85% employer contribution primary/60% spouse + children) Disability insurance (60% STD & LTD Company Paid) $20,000 Basic Life & AD&D (additional can be purchased directly) 15 days paid time off (includes sick days), in addition to 11 paid holidays Professional development budget and 16 paid time off hours for approved professional development training/experiences Office stipend for monthly expenses up to $150/month Additional insurances and coverage are available through Company-sponsored programs, including but not limited to Legal, Term, and Permanent Life Insurance, Pet Insurance, Health Savings Account, etc. Employee assistance program Parental Leave offers 16 weeks of job protection for new parents, four weeks will be paid Dedicated team social time and wellness hour per month

WE ARE LOOKING FOR SOMEONE THAT HAS

Minimum 5 years relevant experience illustrating success in client and project management in the water industry BS/MS in Business Administration, Engineering, Environmental Science, Sustainability or related field Foundational understanding of municipal water and wastewater treatment operations and processes, technical experience and knowledge a plus! Ability to listen to client needs and identify solutions through solutioning and problem solving Proven track record of excellent service, building strong relationships, and ability to work well with a dynamic, growing, and multicultural team Passion for sustainability, water, and the environment with the drive to make an impact is a must Proficient in Google Suite of tools Integrity: Does not cut corners ethically, speaks plainly and truthfully Respect and collaboration: Able to identify challenges and provide constructive approach to address it Follow through on commitments: Live up to verbal and written agreements internally and externally Work ethic: Demonstrates tenacity and willingness to go the distance to get something done, and able to productively work under your own initiative with little direction Proactivity: Acts without being told what to do, brings new ideas to the company Enthusiasm: Exhibits passion and excitement in their work, has a can-do attitude Efficiency: Able to produce significant output with minimal superfluous effort High standards: Expects personal and collective performance to be nothing short of the best, while being committed to the highest level of customer service and satisfaction Flexibility/adaptability: Adjusts quickly and gracefully to changing priorities Responsiveness: Prompt to respond to clients and teammates in a timely and professional manner Connector: Confident in networking with a variety of stakeholders and able to leverage existing relationships to develop new business opportunities Passionate: An ambassador of innovation, sustainability, and wanting to make this world a better place through your impact in water #J-18808-Ljbffr Isle Utilities