Technician I

Job Description

Job Description

Build your best future with the Easy Ice team- Cool Careers Start Here! 

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development  
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out:  Easy Ice 

  What you will do: 

The Technician I is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations.  The Technician I is responsible for the installation, preventative maintenance, servicing, and cleaning of our ice machines.  This role is critical in ensuring the optimal functionality and cleanliness of our equipment to meet our customers’ service requirements while operating with proficiency. The technician will assist in troubleshooting issues, conduct routine inspections, and execute scheduled maintenance tasks under the supervision of senior technicians. The ideal candidate will possess a keen attention to detail, a commitment to maintaining equipment in good working order, and a willingness to learn and grow within the field of ice machine repair and maintenance.  The Technician I is dedicated to driving service success that not only enhances customer satisfaction but also maximizes customer retention through reliable and responsive service.

A successful Technician I will drive the following outcomes:

1. Increase the effectiveness and efficiency of the customer service experience by cleaning, installing and or repairing machines properly the first time, every time
2. Increase the effectiveness and efficiency of the customer service experience by maintaining the proper truck stock and vehicle cleanliness and organization standards
3. Leave every machine serviced in a condition that makes it easier for other Technicians to follow
4. Follow all protocols around the completion and communication of work orders to prevent inaccuracies or delays in the billing process

  How you will do it: 

• The Technician I performs duties as assigned including the installation of equipment, bagging/delivery of ice, cleaning, repairing, and maintaining ice machines.  All levels of Technician - I, II, and III, are responsible for the installation, cleaning, and preventative maintenance of ice machine equipment as required
• Perform comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures to ensure optimal performance and cleanliness
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
• Identify and report any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

  What we are look for: 

Education: High school diploma or general education degree (GED) Vocational/Technical Training preferred

Experience:

• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience preferred
• Previous experience with ice machines or HVAC maintenance or similar equipment is a plus
• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering highest level of customer satisfaction

Additional Required Attributes:

• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
• Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Work Environment and Physical Demands:

• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stands for extended periods of time (6+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
• Drive a vehicle for up to 60 percent of the hours worked
• Ability to work flexible shifts and adapt to changing work schedules

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. 

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.