Patient Access Coordinator-General Surgery Check Out

Patient Access Coordinator

The Patient Access Coordinator (PAC) serves as a point of contact for all patientswhether by phone or in-personand plays a vital role in ensuring a welcoming, efficient, and professional experience. This position is primarily based at the Madisonville location but could be asked to spend a day at one of our satellite clinics.

This role blends the responsibilities of front desk reception, scheduling, and call triage. The PAC is responsible for greeting patients and guests, helping to manage incoming and outgoing communications, as well as scheduling patient appointments.

The ideal candidate will demonstrate excellent customer service, organizational skills, and attention to detail while maintaining a calm and professional demeanor in a fast-paced medical environment.

MAJOR DUTIES AND RESPONSIBILITIES

Call Handling & Scheduling:

• Respond to calls with the standard greeting (Clinic name; your name); answer within 3 rings.
• Listen to caller needs and respond appropriately.
• Schedule, confirm, and reschedule appointments.
• Manage incoming appointment requests from patients and referring providers per clinic guidelines.
• Coordinate closely with clinical staff to ensure optimal scheduling and reduce waiting times.

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.