Shift Leader

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there’s only Wingstop. We are looking for team members who want to deliver a flavor experience. Essential Duties & Responsibilities Performs all tasks and responsibilities of a Wingstop crew member. Ensures that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service. Trains newer or less experienced crew members in their tasks and responsibilities. Practices inventory control standards. Ensures store policies are being followed by all staff members. Ensures appropriate cleanliness, sanitation, safety, and staffing standards are maintained. Opens and/or closes the Restaurant and meets required work hours. Manages and motivates the crew members. Coordinates breaks effectively and quickly. Assembles and packages orders according to the Wingstop standard. Assists all other positions when necessary. Assists in keeping the kitchen & dining room clean throughout the shift. Ensures that all crew members are always health and safety conscious. Resolves customer issues with efficiency and a good attitude. Ensures the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed. Promotes the Wingstop Brand and upholds mandatory operating requirements including QSC requirements. Enforces the Wingstop uniform and jewelry policy. Ensures that each guest has a positive, long-lasting impression of the Wingstop experience. Controls cash and maintains it, accounting for any voids or refunds. Meets daily and weekly cleaning tasks. Ensures order quote times are met and adjusted for peak business hours. Avoids overtime for the crew unless it is an emergency and approved by the general manager. Keeps the kitchen well maintained and organized for each position during peak periods. Represents the Wingstop brand. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. #J-18808-Ljbffr