SMART Homeownership Coach

ADP

Job Title

HUD Certified SMART Homeownership Coach

Summary

The primary mission of this role is to empower individuals and families to achieve sustainable homeownership by providing high-quality housing counseling, education, and financial capability services in accordance with HUD and industry standards. This position conducts client intake, one-on-one counseling, and educational workshops; maintains accurate client records and reports; and develops community partnerships to expand access to homeownership resources and programs. The role also supports outreach and marketing efforts, responds to client inquiries, and ensures compliance with grant, contract, and certification requirements. Success is measured by helping clients improve their financial readiness, navigate the homebuying process with confidence, and achieve positive housing outcomes while supporting the organization’s mission and program goals.

Key Responsibilities

Provides individualized homeownership counseling in accordance with HUD requirements, National Industry Standards, and established department procedures, including assessment of household finances, spending plans, credit, savings, affordability, mortgage readiness, and the home purchase and financing process.
Reviews client intake information, evaluates financial information and supporting documentation, identifies barriers to homeownership, and works with customers to establish goals, action plans, and appropriate next steps.
Accurately and timely enters client information, counseling activities, case notes, follow-up activities, outcomes, and other required data into customer management systems in accordance with HUD and department requirements.
Maintains complete and accurate counseling files and ensures required documentation, disclosures, action plans, and supporting records are completed and maintained in accordance with applicable requirements.
Provides timely follow-up with customers to monitor progress toward established goals, update financial information, address identified barriers, and document progress and outcomes.
Responds to customer inquiries and provides housing counseling information and guidance consistent with HUD requirements, program guidelines, and established department procedures.
Coordinates and conducts group education workshops, including Homebuyer Education, Financial Management, Post-Purchase Education, and other approved housing and financial capability education.
Provides required counseling services for customers completing online Homebuyer Education and ensures applicable documentation and certificate requirements are completed.
Participates in community outreach activities, including presentations, community events, fairs, and other activities that promote homeownership counseling and education services.
Participates in approved marketing and social media activities, including virtual events, promotional videos, and other outreach efforts supporting department programs and services.
Develops and maintains referral relationships with lenders, real estate professionals, human service organizations, local governments, community partners, and other organizations that support customers’ housing goals.
Assists with the preparation of quarterly, annual, and other required program and grant reports and ensures assigned information is accurate and submitted within established timelines.
Participates in quality and process reviews and implements corrective actions or process improvements as applicable.
Assists with developing, reviewing, and updating procedures, forms, educational materials, and processes related to the delivery of housing counseling and education services.
Reviews and complies with applicable grant, contract, program, certification, and funding requirements related to assigned services.
Obtains and maintains required HUD certification and applicable housing counseling and education training or certifications (e.g., NCHEC certifications) in accordance with organizational, HUD, and funding requirements.
Travels to other AHSTI locations (e.g., Weslaco office) and community sites as needed to provide counseling, education, outreach, training, or other assigned services.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications

High school diploma, GED, or equivalent.
Experience using Microsoft Word, Excel, and Outlook.
Bilingual in English and Spanish, with strong written and verbal communication.
Valid, current, and unrestricted Texas Driver’s License required.
Current HUD Housing Counselor Certification or ability to obtain certification within 12 months of hire.

Preferred Qualifications

Previous experience in processing counseling files in a HUD-Approved Counseling Agency preferred.
2 or more years of college coursework from an accredited college or university.

Work Environment

This job operates in a professional office environment and may include remote work as approved by management. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands outlined here represent the requirements necessary for an employee to perform the essential functions of this job successfully. While carrying out job duties, the employee must regularly communicate verbally and listen. Additionally, the employee is frequently required to stand, walk, use their hands for tasks such as handling or manipulating objects, and reach with their hands and arms.

Expected Work Hours

Some flexibility in hours is allowed, but the employee must be available during the organization’s core work hours, which are Monday through Friday from 8:00 AM to 5:00 PM. A minimum of 40 hours per week is expected.

Travel

This position may require occasional travel outside the area for training.

Work Authorization

Applicants must be legally authorized to work in the United States. Verification of eligibility will be required at the time of hiring.

AAP/EEO Statement

Affordable Homes of South Texas, Inc. and its affiliated entities do not discriminate against any employee or applicant for employment because of race, color, religion, gender, age, national origin, disability, sexual orientation, marital status, military status, or on any other basis prohibited by law.

Other Duties

This job description provides a general overview of the role and does not list all possible duties, responsibilities, or tasks required of the employee. These may change at any time, with or without notice.